Customer Service Representative

Qualitrol International, 3915 Shopton Road, Charlotte, North Carolina, United States of America

Posted Thursday, October 23, 2025 at 4:00 AM

Company: Qualitrol

Qualitrol International is a global automation parts reseller and repair facility. We service customers worldwide, providing excellent customer and sales support. Our repair division is home to expert technicians that are ready to serve your needs any day or time of the week. Acquired by CIMTEC Automation as their repair division, Qualitrol International has come full circle to becoming the #1 repair facility for GE's 90-70, Rx7i's and 90-30's.

We are recognized globally for our expert robotic, HMI, and Drive repairs. Qualitrol is focused on giving our customers excellent service to manufacturers around the world.

• The position reports directly to the Sales Director
• Always represent the values of American Industrial to customers, vendors, and American Industrial Colleagues. Honesty, integrity, and a servant’s attitude are paramount to us.
• Providing best-in-class customer service by answering customer and sales rep phone calls/emails to provide order status, repair capabilities, and other various requests.
• Support the efforts of the outside sales team
• Crosstrain in Customer Service, Purchasing, and Shipping/Receiving
• Understand pricing/job costing for repair and surplus parts quotes.
• Know the status, “hands‑on”, of Repairs‑in‑process internally and as‑assigned to key vendors.
• Assist in marketing efforts and e‑commerce initiatives
• Assist in technical writing on 8D’s, Single Point Lessons, and the like.
• Be able to receive parts in purchasing and place orders for rush repairs.
• Become well‑versed in our internal repair tracking software and web‑based reporting tools
• Help manage and grow Surplus/Spare parts sales via eBay and to the current customer base.
• Be on‑call for after‑hours and weekend emergency needs.
• Travel occasionally with outside reps for training and customer exposure
• Other duties/tasks as assigned.

• 8 hour shift
• Day shift
• Monday to Friday

• Are you highly proficient in Microsoft Office?
• Do you have excellent verbal and written communication skills?
• Do you have customer service experience in an industrial environment?
• Have you performed job costing?
• Do you have eBay or job costing experience?

• Associates Degree (Preferred)

• Business to Business: 5 years (Preferred)

Qualitrol operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission‑critical components to a diverse array of end markets and applications.

Everyone’s an owner of the company: because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad‑based employee ownership program extended to every employee within our portfolio companies. Enjoy an attractive benefits package that includes medical, dental and vision insurance, competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

FCG University learning and training platform is available to all employees offering over 80,000 courses.

Equal Opportunity

Employer:

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.

Qualitrol International, 3915 Shopton Road, Charlotte, North Carolina, United States of America