Service Dispatcher

Position:
Service Dispatcher

Join Horne HVAC Charlotte as a Service Dispatcher. Handle service requests, assess prioritization, schedule technicians, and maintain clear communication with managers, technicians, and customers. Two 4/10 shifts:
Monday‑Thursday 7:00 am–6:00 pm or Tuesday‑Friday 7:00 am–6:00 pm.

• Handle incoming service requests and assess prioritization needs.
• Accurately schedule work orders and coordinate technician availability.
• Review technician notes and job details to ensure accurate dispatch.
• Maintain clear communication with managers, technicians, and customers.
• Support efficient and profitable service operations.

• At least 2 years of coordinating or dispatching experience (HVAC, plumbing, electrical or related industry preferred).
• At least 1 year of call‑center‑based customer service experience.
• Excellent written and verbal communication skills.
• Excellent organization and multitasking abilities.
• Ability to work consistently in a fast‑paced environment.
• Ability to work independently.
• Experience with Service Titan is a plus.

• Competitive base pay: $22.00–$25.00 per hour, plus performance bonus opportunities.
• 2+ weeks accrued paid time off in first year; 5 paid holidays and birthday day off.
• Medical, dental, vision, life, hospital indemnity, and more.
• 401(k) with 3% full match; partial match on 4‑5%.
• Opportunities for growth, advancement, and ongoing training.
• Quarterly incentives for achieving goals.
• Fun company events and team‑building activities.

• Strong team culture with supportive environment focused on growth and well‑being.
• Top‑notch leadership that provides regular check‑ins and development support.
• Additional earning potential via commissions and spiffs.
• Company events, quarterly trips, and annual parties.

$22.00–$25.00 per hour.

All candidates must apply online. No calls accepted.