Client Service Coordinator

Overview

Client Service Coordinator - 005097 at Banfield Pet Hospital

Summary of job purpose:
The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, and efficient manner, influencing clients to return and refer their friends and families.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times; welcome clients and pets, ensure comfort in the hospital, and educate them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, using proper identification, and ensuring prompt service.
• Assist outgoing clients by providing instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

• Quality:
  The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility:
  As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality: A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency:
  We use resources to the full, waste nothing and do only what we can do best.
• Freedom:
  We need freedom to shape our future; we need profit to remain free.

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

• Ability to multi-task: manage multiple tasks and switch attention quickly and accurately under distractions.
• Communication skills: reads, writes and speaks fluent English with proper grammar, and demonstrates strong written and verbal communication.
• Organizational ability: systematic approach to assignments; orderly and able to create clarity from confusion.
• Problem solving: identify, analyze and solve problems; translate problems into practical solutions.
• Client service skills: ensure the team provides attentive, courteous and informative service.
• Intellectual ability: follow instructions accurately; can provide directions.
• Mathematical ability: basic addition and subtraction.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Business Development and Sales
• Industries:
  Veterinary Services