Customer Success Specialist

Benefits:

• 401(k)
• 401(k) matching
• Company car
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Are you passionate about people and creating exceptional customer experiences? Do you thrive in a fast-paced, mission-driven environment? Home Clean Heroes of Greater Charlotte is looking for a full-time Customer Success Specialist to support our clients, champion our cleaning team, and help us deliver heroic service every day.

We’re not your average cleaning company — we’re on a mission to redefine the home cleaning industry. A portion of every cleaning goes to support our local First Responders, and we’re building a team that reflects that same spirit of service, pride, and professionalism. We don’t just clean homes — we give customers peace of mind and a reason to smile.

And we need a Hero behind the scenes to make that happen.

As our Customer Success Specialist, you’ll play a vital role in ensuring our customers have a smooth, reliable, and positive experience from the first phone call to the final clean.

Responsibilities include:

• Acting as the first point of contact for client inquiries by phone, text, and email
• Scheduling and confirming appointments, managing the daily cleaning schedule
• Following up with customers for feedback, special requests, or service changes
• Resolving service issues quickly and professionally to ensure customer satisfaction
• Supporting our field teams by coordinating routes, updating them on customer needs, and tracking job completions
• Maintaining client records and service notes using our software tools
• Assisting with light administrative tasks and occasional marketing projects

• A natural communicator with a friendly, upbeat personality
• Organized and detail-oriented, with strong time management skills
• Tech-savvy and comfortable using scheduling software and CRM systems (training provided)
• Experienced in customer service, scheduling, or admin support (bonus if in home services, hospitality, or retail)
• A problem-solver who stays cool under pressure and cares about getting it right
• Able to work on-site at our Charlotte office (not a remote position)
• Passionate about serving the community and being part of a mission-driven team

• Competitive hourly rate ($17–$22/hour based on experience)
• Paid training and opportunities for advancement
• Work-life balance – no night or weekend shifts required
• Paid holidays and vacation after eligibility period
• Health insurance and retirement plan contribution
• Snacks, drinks, and a fun office environment
• Gift card incentives and employee recognition programs
• A chance to be part of something meaningful – where every clean supports a hero in the community

If you're ready to make a difference and grow with a company that values your skills, heart, and hustle — apply today and help us keep Greater Charlotte clean and cared for!