Warranty Resolution Specialist

Warranty Resolution Specialist – Electrolux Group

We invite you to apply for the Warranty Resolution Specialist role at Electrolux Group
. This position is located in Charlotte, NC HQ, with a hybrid work policy model.

As part of a leading global appliance company, you will serve as the primary contact for sales and service teams to resolve warranty‑related issues. Your responsibilities include providing timely, accurate resolutions, documenting outcomes, and identifying trends for long‑term improvement. Ideal candidates have experience in customer service or claims and enjoy problem‑solving and cross‑functional collaboration.

• Act as the main point of contact for sales and service teams to resolve warranty concerns.
• Collaborate with internal teams to investigate and resolve warranty claims promptly.
• Provide claim resolutions that align with company policies while maintaining customer satisfaction.
• Identify recurring warranty trends and recommend process improvements.
• Maintain accurate documentation of warranty cases and resolutions.
• Escalate and communicate high‑priority issues to leadership for timely action.
• Manage multiple priorities effectively in a fast‑paced environment.

• High school diploma or GED.
• 2+ years of experience in customer service, warranty, or claims resolution.
• Proficiency with Microsoft Office; experience with ticketing or case management software preferred.
• Familiarity with warranty resolution processes and policies.

• Discounts on Electrolux products and services.
• Family‑friendly benefits.
• Insurance policy plan.
• Extensive learning opportunities and flexible career path.

Please note:

we are unable to offer visa sponsorship for this position at this time.

Find more about Electrolux Group North America:

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through h The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Not Applicable

Full‑time

Sales and Business Development

Manufacturing