Service Operations Specialist

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Are you detail-oriented, organized, and motivated by delivering excellent service to customers? We’re looking for a Service Operations Specialist to help ensure smooth and efficient service processes from quotation to invoicing.

• Process customer orders for invoicing.
• Create quotations for customers and follow up on the receipt of the purchase order.
• Manage maintenance plan jobs (Preventative Maintenance) for the Field Service engineers in SFDC system and communicate the annual maintenance plan with customers.
• Process all completed work orders from Field Service Engineers.
• Process spare part returns and when required book collections with logistics companies.
• Maintain Service Inventory.
• Process credit resolutions for customers in accordance with the Credit Control department requirements.
• Work closely with the complete Service team to ensure all necessary transactions are completed in a timely manner.
• Identify fields of improvements and optimization and work with the different Service team members to prioritize and roll out continuous improvement activities and projects.

• Strong coordination and multitasking abilities.
• Good level of education achieved or demonstrated successful work experience in a similar field of work.
• Fluent spoken and written English is a mandatory requirement for this role.
• Adaptable to changing requirements and deadlines.
• Excellent communication and interpersonal skills.
• Strong customer orientated approach to problem solving.
• Proactive problem-solver with a hands‑on attitude.
• Passionate about delivering quality and driving continuous improvement.
• SAP and SFDC Service Cloud experience would be an advantage.

• Entry level

• Full‑time

• Information Technology
• Appliances, Electrical, and Electronics Manufacturing

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