Customer Account Specialist; Gibbon Road, Charlotte

Overview
We are seeking a dedicated and detail-oriented Customer Account Specialist who will combine customer service, account management, and logistics expertise to handle clients’ transportation and shipping needs. He/she will be responsible for building and maintaining relationships with clients , managing orders, resolving issues and ensuring efficient and cost-effective logistics solutions.

Key Responsibilities

The ideal candidate will…..

• Build and maintain strong relationships with clients by understanding their needs and expectations.
• Enter, process and track freight orders ensuring accurate and timely shipping and receiving of items.
• Address customer inquiries, resolve issues related to shipping and receiving orders and provide solutions to ensure client satisfaction, and help to clear any roadblocks that may arise.
• Understand logistics processes, such as: transportation, warehousing and inventory management.
• Communicate with customers clearly and professionally, and provide updates on their orders, shipments and other relevant information.
• Maintain accurate records and provide feedback to management.
• Collaborate with the Operations team to understand customers’ needs and support their efforts.
• Identify opportunities to improve operational efficiency and, help to streamline processes for better customer service.

Skills

• Strong client services orientation with the ability to build rapport with clients.
• Proficiency in Microsoft Office software and Cadence or a similar platform for data entry .
• Excellent customer service skills with a focus on delivering positive experiences.
• Strong analytical skills to evaluate data and provide actionable insights.
• Ability to type efficiently while maintaining accuracy during data entry tasks.

Education and Experience

• High school diploma or equivalent with at least two (2) years of experience in a customer service or administrative role in warehouse setting.

Job Type: Full-time

Pay: $20/hour and up based on experience

Expected hours: 40 per week

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

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Customer Account Specialist (5224)

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