Corporate Aftermarket Support Specialist I​/II

Corporate Aftermarket Support Specialist I / II (Growth Role)

Department: Service

Employment Type: Full Time

Location: BR01- CHARLOTTE, NC

Reporting To: Alex Phifer

Description

🔥 Corporate Aftermarket Support Specialist

Forklifts
• Material Handling
• Customer Success
• Parts & Service Operations

Location: WMH Corporate HQ – Charlotte, NC

Division: Aftermarket | Support | Customer Operations

🚀 Join WMH — Where Aftermarket Excellence Meets Industry Innovation

At WMH, we don’t just move equipment — we move industries forward. With 35+ years in material handling and 11 branches across the Southeast, we’re scaling fast and elevating every corner of our Aftermarket division.

Now, we’re building out a Corporate Aftermarket Support Specialist role — someone who blends technical knowledge, customer support, operational coordination, and problem-solving into one powerhouse position.

If you love the energy of the material handling world…

If you thrive in a fast-paced role with endless growth…

If you want to be at the center of Service, Parts, Fleet, Technicians & Customer Experience…

👉
This role is the heartbeat of our Aftermarket success.

As our Corporate Aftermarket Support Specialist, you’ll be the cross-functional connector that ensures our branches, technicians, parts teams, and customers all run smoothly and efficiently.

• Provide high-level parts & service support for WMH branches and customers
• Troubleshoot equipment inquiries, parts questions, warranty claims & ticket escalations
• Assist with equipment records, repair coordination, and customer communication
• Support Linde/other OEM programs, portals, policies & compliance

• Work closely with Service Managers, Parts Teams, & Regional Directors
• Track open work orders, parts shortages, backorders, and ETA updates
• Support quoting, job scheduling, PM program coordination & contract maintenance
• Monitor fleet health, PM compliance, and equipment uptime

• Standardize best practices across Service, Parts, Warranty, & Support
• Help with reporting, KPI tracking, and operational improvement
• Support corporate initiatives: safety, productivity, efficiency, & customer experience

• Monitor EHS Safety Compliance — Assist with oversight of WMH’s EHS system to ensure branches and technicians remain up to date on required modules, certifications, safety tasks, and documentation.
• Track Training Completion & Compliance — Maintain accurate records for OSHA requirements, equipment safety courses, site audits, and technician compliance milestones.
• New-Hire Technician Training Coordination — Build and manage onboarding schedules for technicians, ensuring timely completion of OEM training, safety modules, orientation, and skill development milestones.
• Partner With Corporate EHS & Leadership — Work directly with our Corporate EHS Manager, Service Managers, and Regional Directors to align on safety expectations, compliance progress, and technician development paths.

This section reinforces WMH’s most important priority:
Safety, readiness, and technician empowerment.

You’ll become a WMH systems specialist:

• Dealer/OEM Portals
• Fleet Database
• Service CRM
• Parts Ordering Platforms
• Warranty Management Systems

• Experience in material handling, forklifts, heavy equipment, dealership, or aftermarket operations
• Knowledge of parts, service, warranty, or technical support
• Strong customer service and communication skills
• Ability to coordinate multiple moving parts under pressure
• Tech-savvy — systems, databases, reporting & process tracking
• Problem-solver mindset — you see roadblocks and create solutions
• Organized, detail-focused, reliable

This role is the bridge between:

• Technicians
• Branches
• Corporate
• OEMs
• Customers

You’ll bring clarity, consistency, and operational excellence to the heart of WMH’s Aftermarket engine.

• We reward expertise, performance, and growth.

• Medical, Dental, Vision
• Life insurance & AD&D
• HSA & PPO options
• Company-paid benefits

Aftermarket is one of the fastest-growing divisions. You can grow into so many opportunities just to name a few:

• Corporate Aftermarket Coordinator
• Parts Manager
• Service Manager
• Warranty Specialist
• OEM Programs Specialist
• Operations Leader

• OEM certifications
• WMH leadership training
• Systems training
• Mentorship from corporate & regional leaders

At WMH, you’re not a number — you're a difference-maker. We win together. We grow together. We take care of our people.