Business & Metrics Strategist

Overview

Business Performance & Metrics Strategist

Location: Charlotte, NC •
Employment Type: Full Time

Date Posted: 02/01/2026

• Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
• Independently lead Enterprise Tech business operations projects or business analytics use case execution, including collaboration with stakeholders to define requirements, as well as delivery of finished project to meet agreed success criteria.
• Mentor technical practitioners supporting ET performance reporting and business analytics efforts. Guide the team on the methods and tools to support business reporting, in accordance with Truist data management standards.
• Maintain division performance measure business definitions and calculation logic.
• Execute performance management status routines, including collecting monthly performance results and action plans.
• Prepare materials for reporting of performance results and related action plans through processes defined for the business unit.
• Identify and implement continuous improvements to create efficiencies in the running of the organization (including creation and maintenance of policies, standard operating procedures, and/or job aids, and process automation).
• Establish and maintain relationships with key stakeholders and partners.

• Bachelors degree and/or equivalent experience and related training
• Experience with Program Management or Project Management (very large initiatives with multiple Project Managers)
• Proven experience in a leadership role overseeing business operations within a technology organization.
• Extensive experience managing multiple highly complex simultaneous projects involving cross-functional project teams within budgetary and schedule constraints.
• Exceptional financial acumen with experience managing budgets and financial tracking.
• Proficiency in data analysis, reporting, and executive-level presentations that can be tailored to meet a broad range of audience and levels.
• Strategic thinker with a demonstrated ability to align operational efforts with broader business objectives.
• Extensive understanding of Project Management principles, agile methods and techniques.
• Requires advanced technical and business knowledge in policy development.
• Outstanding analytical skills with attention to detail. Outstanding documentation, organization, time management, and problem-solving skills.
• Ability to build consensus with technology and business teams in order to work through others in achieving desired results and objectives.
• Knowledge of the appropriate application of data and analytics capabilities, such as visualization and data science tools.
• Flexibility in response to change.
• A detailed understanding of business. Retail background a plus. Extensive diplomacy and conflict resolution skills.
• Sound team building and interpersonal skills required to effectively manage a multi-faceted project throughout the deliverable process
• Exceptional problem-solving skills: able to anticipate technical and project barriers and adjust approach based on research and experience. General knowledge of several major and related systems and how they are integrated

• Executive storytelling:
  Previous experience crafting C-suite and Board-ready performance narratives.
• Dashboard mastery:
  Advanced expertise in designing executive-level KPI dashboards and visual insights.
• PowerPoint & Excel expert:
  Ability to create Executive level presentations, models, and automated reports.
• AI & GenAI fluent:
  Leverages AI to accelerate insights and reporting.
• Single source of truth:
  Previous experience with establishing governance to formulate a consistent, aligned narrative with the appropriate control points.
• Narrative control point:
  Ensures consistent, aligned outbound messaging.
• Strategic mindset:
  Connects metrics to enterprise priorities and outcomes.
• Executive presence:
  Communicates with confidence and discretion.

• Sitting:
  Constantly (More than 50% of the time)
• Standing:
  Occasionally (Less than 25% of the time)
• Walking:
  Occasionally (Less than 25% of the time)
• Visual / Audio / Speaking:
  Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
• Manual Dexterity / Keyboarding:
  Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
• Availability:
  Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
• Travel:
  Minimal and up to 10%

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance,…