Department Coordinator

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door‑related products and commercial security products. The company is privately owned and has been in operation for over 95 years. With 50+ U.S. offices in 24 states, DH Pace achieved $1 billion in company‑wide sales in 2024.

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our core values—R.I.S.E. (Respect, Integrity, Service, Excellence)—guide everything we do.

DH Pace Company, Inc. is seeking to hire a Department Coordinator who will effectively coordinate field employees in Charlotte, NC
. This individual will ensure that our services meet or exceed customers’ satisfaction. Prior experience in dispatching or scheduling is a plus.

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Ensuring customer COD payments are collected prior to job completion
• Ensuring technicians’ schedules are cleared of completed job tickets and that open job tickets are in the correct technicians’ schedules for materials ordered, billing and voided tickets
• Running, reviewing and managing department reports to ensure the department meets customer expectations and commitments
• Assisting with billing paperwork and meeting customer billing document requirements
• Creating and maintaining service tickets to ensure service dates are met
• Working with the estimating team to provide service quotes when required
• Assisting field techs with technical/mechanical troubleshooting and problem solving
• Providing accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

• Experience using Microsoft Office Suite
• Experience in dispatch or other high‑volume administration is a plus
• Excellent communication skills focused on customer service
• Good time‑management skills, organized, and able to multi‑task
• Ability to represent the company in a professional manner

• Medical, dental, and vision options available on the first day of the month following your start date
• Paid time off plan: 13 days accrued annually during the first year; 16 days accrued during the second year
• Paid holidays:
  New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating holidays: up to two per year
• Competitive compensation with annual performance evaluations
• 401(k) retirement plan with employer match
• Company‑paid life insurance, short‑term disability, and long‑term disability
• And more!

Successful completion of references, employment verifications, background check, and drug screen is required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please do not call or email employees.

Equal Opportunity Employer. Protected Veterans and Individuals with Disabilities. Employees and applicants are not to be discharged or discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. (See federal guidance 41 CFR 60‑1.35(c))