Sr Director Of Account Management - Hybrid, Charlotte

Who is Foodbuy?

We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial Company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily, and cost effectively, run their businesses.

We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course we support Compass Group-- which is the world’s largest contract food and support services provider.

We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates’ careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open door environment.

Additionally, we follow a value system called People FIRST
, which stands for Flexibility, Inclusion, Results, Sustainability and Transparency.
People FIRST is the foundation for everything we do  is how we connect and interact with our clients, business partners and fellow associates.

The primary responsibility of this position is managing a team focused on driving margin through procurement optimization within our existing customers. Duties include managing C-suite level internal sector and external customer relationships, maximizing account growth and profitability by leading and executing strategic vision of assigned accounts, assisting with new business development and building strategies to help customers achieve their goals and the team meet their targets.

• Identify margin opportunities within each account (i.e. Product, Channel, Region, etc.) and quantify the margin potential.
• Conduct regular customer business reviews to ensure alignment, document value, and ensure high levels of customer satisfaction.
• Network within accounts to develop relationships with key stakeholders, influencers, and decision makers.
• Assist with new business development proposals for strategic planning of proposals to potential customers.
• Develop, plan, monitor, train and manage all account initiatives (internal and external) Identify “best practices, solutions and automation processes” that would enable scaling across all accounts.
• Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.
• Serve as the primary escalation point and advocate for critical customer issues, collaborating with other departments as needed.
• Undertake people management responsibilities, including but not restricted to, generating training and development plans, carrying out performance appraisals and dealing with performance related issues.
• Develop and maintain strong relationships within managed accounts to enhance business opportunities.
• Maintain an understanding of company solutions and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs.
• Lead a team to establish, develop and grow relationships with managed accounts.
• Work closely with departmental leadership team to align the goals and actions of the account management team with the overall strategic goals of the organization.

• Bachelor’s degree or equivalent work experience required; MBA preferred.
• 8+ years’ experience in enterprise B2B organizations or customer success & 8+ years’ experience as a business leader with supervisory experience / liaison responsible for coordinating complex issues within and…