IT Business Analyst - Salesforce

Huber Engineered Woods (HEW), a division of J.M. Huber Corporation, combines its advanced adhesives and wood product technologies with state‑of‑the‑art manufacturing capabilities to produce premium structural wood panel products. Innovative construction products like Advan Tech® subflooring and ZIP System® sheathing have changed the way homes and buildings go together. HEW brings together professionals with experience in research and development, product engineering and manufacturing to create products that solve specific problems.

Our Corporate Office is located in Charlotte, North Carolina. HEW manufacturing facilities are located in Georgia, Virginia, Oklahoma, Tennessee, and Maine. To learn more, please visit our website at

Provide business process and subject matter expertise in the delivery of sales & marketing‑focused systems and services across Huber Engineered Woods (HEW), with a focus on the Salesforce platform. Ensure information service delivery is aligned with general business and Sales & Marketing requirements in the delivery, support, and continuous improvement of systems and processes. Provide direction, management, support, and administration of projects targeting fast business‑based process and technology solutions and improvements.

Obtain a broad knowledge and understanding of business processes and applications spanning sales & marketing, finance, manufacturing, supply chain, human resources, and reporting & analytics systems. Work closely with HEW Leadership and personnel to create a culture focused on building value and pursuing quality.

• Ensure alignment of IT and business strategies while managing people, process, and technology toward effective business‑driven solutions.
• Build effective working relationships with HEW’sMarketplace personnel.
• Be an application and business process subject matter expert for Sales & Marketing.
• Serve as primary  administrator with a strong understanding of best practices.
• Support and monitor systems, processes, and applications to assure system integrity and reliability.
• Manage the effective use of technology for business process improvement and the elimination of non‑value‑adding activities.
• Ensure projects have clearly documented objectives, requirements, budgets & timelines.
• Coordinate and drive testing for applications, systems, and process upgrades to maintain pace with business requirements, technology upgrades, and economic change.
• Manage strategic alliances with the Sales & Marketing team and their external service & support providers.
• Facilitate methodology for prioritizing projects and initiatives.
• Provide planning, consultation, and advisory services for business functions, focused on Sales & Marketing.
• Take a leadership role in building relationships and working closely with business and work process owners.
• Responsible for coordinating the implementation of Sales & Marketing applications, processes, & systems.
• Provide effective communications and education for our customers and service providers.
• Lead in the establishment and enforcement of application, systems, and process standards.
• Maintain awareness of current methods & technologies and recommend improvements and modifications when appropriate.
• Prepare project reports that document the scope, benefits, resource requirements, and cost analysis when/where appropriate.
• Ensure disaster recovery and business continuity plans evolve and are kept up to date.
• Perform and assume other duties and responsibilities as may be required at the direction of the HEW and IT Leadership Teams.

• 5+ years of experience working with the  platform.
• BS in Information Services or related business degree and appropriate experience.
• Experience developing, implementing, and supporting sales & marketing business processes and systems.
• Project management experience is a must. (PMI and/or 6‑Sigma certifications is a plus).
• Must have a strong customer service orientation.
• Excellent troubleshooting and analytical skills.
• Broad understanding of general business and management practices.
• Experience with Microsoft Power BI is a plus.
• Prior…