Senior Product Manager - EASI Link

Senior Product Manager – Easi Link What Is the Opportunity?

The Product Manager ("PM") for Treasury Management Solutions ("TMS") is responsible for a portfolio of business services that serve small, medium and corporate‑size business market segments. The TMS PM seeks, defines, introduces, promotes and monitors products, services and functionalities that develop new client relationships, enhance existing relationships and maximise returns. Core responsibilities include product strategy, product development, product management, product pricing, product positioning, product promotion, compliance/risk management, vendor management and product financials management.

The TMS PM works with bank stakeholders, vendors and clients to continuously improve the product offering, servicing and analytics.

• Product portfolio management: maintain and continuously improve a product portfolio that balances client value and cost; analyse and report on program performance to bank management.
• Financial management: keep track of costs and revenues and project trends.
• Product strategy: develop strategic plans and business cases that promote new client acquisition and retention.
• Product development: identify product opportunities based on strategic objectives, client needs and market analysis for all business market segments.
• Product management: monitor, track and evaluate existing products, enhancing or eliminating as appropriate to improve performance, profitability and competitiveness.
• Pricing: optimise revenue via strategic pricing decisions.
• Product positioning: develop positioning strategies to generate revenue, contribute to overall "brand" and differentiation, and extend relationship life.
• Product promotion: promote products as part of total relationship/segment offering.
• Product knowledge: maintain excellent knowledge of assigned TMS products and the bank's entire portfolio of products, how they fit together, and how strategically positioned and sold.
• Client relationship support: work directly with clients in partnership with Sales teams to fully understand clients, client users and their needs, provide advisory services and gather product feedback.
• Product marketing: develop information on product features, benefits, requirements, pricing and services, and plan campaigns with the marketing team.
• Quality control: accountable for appropriate quality controls for the products delivered, the service and support of the products and their operational processes.
• Vendor management: manage vendor service quality, costs and capacity to maximise client satisfaction, retention and profitability.
• Compliance: identify, communicate and coordinate efforts to mitigate product risk and ensure regulatory compliance.
• Culture management: ensure that all City National products, financial solutions and services are provided ethically and with integrity in a manner that aligns with the client‑first values embodied in City National’s outstanding relationship service culture.
• Provide business direction to junior Product Managers and can be responsible for prioritising and coordinating their work.
• Research and identify potential vendors.

• Bachelor's Degree or equivalent.
• Minimum 7 years of experience in product management, project management, financial management and/or vendor management.
• Minimum of 5 years of experience managing medium to large product projects.
• 5 or more years of financial services industry experience preferred.

• Working understanding of design thinking, agile development and how to enable products and services through digital channels.
• Skilled in matrix and project management, macro and micro‑level thinking and analysis.
• Experience leading and delivering concurrent projects as part of a cross‑functional team in a flat organisation.
• Experience forecasting product revenues and costs, and managing a product portfolio profitably within competition and vendor constraints.
• Excellent written and verbal communication skills.
• Public speaking and presentation skills.
• Financial modelling skills and knowledge of financial concepts.
• Ability to communicate at a…