Banking Operations Business Consultant

Overview

The Banking Operations Business Consultant provides advanced analytical, reporting, and operational support to the Wire Operations function. This role is responsible for developing, maintaining, and optimizing complex data reporting solutions that drive business insight, operational efficiency, and risk mitigation across the Wire ecosystem. Leveraging enterprise tools such as Impromptu, Tableau, MS Access, and Toad, the analyst transforms operational data into actionable intelligence that supports strategic decision making and regulatory adherence.

• Analyze and evaluate internal systems and procedures of the assigned line of business, focusing on the efficiency and effectiveness of these systems and procedures, and the overall quality of results or services provided. Assigned projects are high priority and may be high risk. May manage a small group of analysts.
• Perform special projects as assigned in the general areas of problem identification and resolution, performance and productivity improvement, and quality enhancements.
• Recommend improvements and enhancements within the area of responsibility, including completing process mapping, workflow analyses, and process re-engineering.
• Prepare detailed procedural manuals for the area of responsibility.
• Coordinate and participate in training as necessary as a result of project-related activities or system implementation.
• Provide application support, including problem research, analysis, resolution, and on-call support.
• Upon assignment of a recommendation or stated enhancement project, complete a full evaluation to include efficiency, effectiveness, and cost-benefit analysis.
• Maintain and communicate knowledge of industry trends and technology; develop and maintain professional relationships with vendors supporting assigned systems.
• Help ensure regulatory compliance as applicable.
• Act as the technical resource for assigned systems, including preliminary project plans and project workbooks for actions involving IT for enhancements, upgrades, or implementation.
• Maintain statistics, records, and reports that help establish quality control standards at an acceptable rate.

Required Qualifications:

• Bachelor’s degree in business or equivalent education and related experience
• Seven years of banking experience, three years as a Line of Business expert or Senior Business Analyst
• Excellent negotiation and presentation skills
• Thorough analytical, planning and quality control, problem-solving and organizational skills
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Strong interpersonal and communication skills, verbal and written; ability to successfully interact with and influence all levels of management and staff
• Creative, flexible, decisive, and adaptable to a dynamically changing business/production environment
• Ability to support daily activities for large, multi-function operations of moderate to high risk in operations in a 24 X 7 environment
• Thorough understanding of process and production management principles
• Demonstrates effective strategic planning and process improvement aptitude for multiple bank operations functions

Preferred Qualifications:

• Advanced degree in Business, or equivalent education and related experience

In addition to reporting responsibilities, the role leads and manages key operational initiatives, ensuring structured planning, cross-functional coordination, and successful delivery of enhancements that improve process effectiveness within Wire Operations. The analyst works closely with stakeholders across Operations, Technology, Risk, and Compliance to assess business needs, define requirements, and support the implementation of process improvements.

A strong understanding of wire-transfer systems—including experience with platforms such as MTS (Money Transfer System)—is desired, enabling the teammate to interpret transactional data, troubleshoot operational issues, and support system optimization efforts. This position requires a detail-oriented, highly analytical professional with the ability to navigate complex data environments and…