Director, Product

Overview

* This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Monday through Thursday) and work fully remotely on Fridays each week.

MyMove helps millions of movers navigate the relocation process each year. Our partnership with USPS places us at the center of the Change of Address process. In this Director of Product role, you’ll own a critical piece: helping users succeed in their early moving decisions through perfectly timed partnerships and guidance.

Lead 4-5 high-potential individuals (PM and PM-adjacent) to define vision, strategy, and roadmap for key MyMove experiences. They will also navigate complex partnerships including the USPS, where core experiences live on their site within branding constraints and privacy regulations. They will also surface partner offers at precisely the right moments to turn potential interruptions into genuinely helpful resources.

Own Product Strategy & Execution

• Define vision and multi-quarter strategy for your product area, keeping the “why” clear
• Translate strategy into an outcome-based roadmap, sequencing for maximum impact
• Navigate the unique constraints of building experiences on  while maintaining quality
• Think in platforms — connect use cases into scalable solutions across multiple environments

Navigate Complex Partnerships

• Partner closely with USPS on Change of Address — a cornerstone of every move
• Build exceptional experiences within regulatory and technical constraints
• Serve as point person across internal and external partner teams contributing to Movers experience
• Ensure every integration adds value at the right time, never disrupts the journey

Drive Through Evidence

• Run evidence-guided development with rigorous A/B testing across owned and partner properties
• Get the data you need from complex, multi-stakeholder environments
• Conduct user research with Design, creating differentiated solutions within constraints
• Balance experiment velocity with signal quality

Build Your Team

• Mentor and develop a 4-5 person product team to operate with clarity, speed, and accountability
• Foster a culture of clarity, speed, and learning
• Provide direct feedback and growth paths
• Cultivate accountability across a hybrid environment

Lead Cross-Functionally

• Partner deeply with Engineering, Design, Data, Partnerships, Advertising and Finance
• Navigate government stakeholder relationships alongside commercial partners
• Influence and align leadership (VP+) around a unified vision
• Simplify ambiguity, unblock execution, deliver results

How We Measure Success

• Adoption and engagement on core journeys including Change of Address
• Retention lift and user success metrics
• Experiment velocity and signal quality across owned and partner properties
• Roadmap delivery against quarterly objectives
• Partnership integration milestones, including USPS deliverables
• Business outcomes including revenue as a byproduct of user value

Must Have

• 8+ years product management, majority in consumer/marketplace products
• 2+ years managing teams of 4+, with proven talent development
• Strong product taste and UX craft - able to excel within constraints
• Deep technical fluency with solid grasp of software development lifecycle
• Experience shipping products with complex external partners
• Proven strategy-to-execution ownership for large product area
• Cross-functional leadership experience, comfortable with VP+ engagement
• Driver mindset - bias to action, simplifies ambiguity, delivers

Should Have

• Experience with regulated or constrained partnership environments
• Platform thinking for internal/external scale
• Experience at 5M+ user scale
• Strong execution muscle for hands-on work when needed

Nice to Have

• Partnership experience in regulated industries (such as government, healthcare or finance)
• AI/ML application in consumer products, LLM prototyping
• Advertising ecosystem exposure

• Strengthen USPS partnership while improving Change of Address experience
• Build partnership system users actually appreciate
• Navigate regulatory constraints while maintaining product excellence
• Develop team’s raw talent into confident product contributors
• Deliver measurable improvements in user success…