Director Customer Development

Requisition

Locations:
Charlotte

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The Director, Customer Development possesses a deep knowledge of the retailer, the competition, and the marketplace. This position will serve as the  go-to  person by the Food Lion beverage category team and leadership team for best practices, innovation, and engagement while maintaining a bias for growth by driving sales and constantly exploring additional opportunities for incremental revenue and margin results. The Director is deeply connected with CCCI's Field Operations, Leadership Teams and CCT bottling partners to ensure that business plans are efficiently executed, as agreed.

• Develop, negotiate, and maintain a strategic partnership status with customers to ensure joint business plans are achieved
• Establish and lead cross-functional relationships with Revenue Growth Management, Category Leadership, Field Operations, Product Supply and Marketing to ensure alignment to respective strategic objectives
• Create, maintain, and update critical sales correspondence to ensure the operations teams have the most up to date execution plans for the assigned customer
• Cultivate, maintain and sustain ongoing relationships and attend meetings, as needed with key external business partners, such as NAOU, Brand, Bottler, and other relevant partners to drive incremental growth to objectives, collaborate with Revenue Growth Management colleagues to compile and report key business results to CCCI's Senior Leadership team
• Analyze data to determine opportunities and implements tactics to reverse or sustain trends
• Develop and execute sales programs and conduct post-analysis reviews to gain an understanding of effectiveness. Make adjustments as needed to sustain or reverse trends

• Advanced ability to develop, negotiate and execute complex and strategic joint business plans with an assigned customer; strong ability to quickly bond and rapport to achieve a strategic partnership status throughout customers organization
• Must have strong negotiation and persuasion skills;
  Responsive customer service skills with a proactive mindset
• Strong organizational management skills are required. Possess the ability to collaborate with all facets of business; including Field Operations, Marketing, Product Supply, Revenue Growth Management, and the National Retail Sales Team
• Ability to partner cross-functionally with other department leaders to accomplish goals and objectives
• Advanced analytical and critical thinking skills preferred. Excellent organizational, time management, attention to detail, and team-building skills are required
• Ability to work independently;
  Strong leadership, coaching, and presentation abilities
• Excellent oral and written communication skills required. Ability to prioritize multiple assignments with time-sensitive and critical deadlines
• Continuous improvement mindset;
  Adept in handling ambiguity
• Computer proficiency in MS Office particularly MS Excel and MS PowerPoint is a must

• Bachelor's degree in Business Administration, Marketing, Communications, Liberal Arts, Sociology, Psychology

• Knowledge acquired through 5 to 7 years of work experience

• Office environment
• Travel:
  Local Travel (Greater Charlotte Area) 2-3 times a month and Non-local travel (Outside of Carolinas) 1-2 times quarterly, which may fluctuate based on needs of the business

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.