Manager Membership Services Commercial Operations

* Retains relevant select individual account assignments to preserve up-to-date business process knowledge and ensure ongoing familiarity with current procedures and member needs.
* Manages workflows to meet deadlines, maintains accurate roster data, and ensures prompt responses to requests while collaborating regularly with the team.
* Analytically evaluates escalations and proposes well-defined, appropriate solutions.
* Assesses performance and sets goals for the membership team to drive continuous improvement, ensuring alignment with department objectives and supporting individual professional growth.
* Sustains the competencies and expertise of the membership staff through training and development.
* Prioritizes clear communication, regular feedback, ongoing training, and access to accurate data to identify and solve workflow challenges, fostering collaboration and continuous improvement for efficient and effective membership operations.
* Work closely with the external members/sponsors & internal field teams to ensure a full understanding of member needs and data accuracy.
* Utilizes various reports such as duplicate checks, hierarchy reports to provide sponsor members with a high level of data accuracy for the members which they enroll.
* Dynamics/other CRM
* Strong Microsoft Office Experience – Excel (intermediate/advanced/expert), Word, PowerPoint, Outlook Ability to communicate effectively with audiences in person and in electronic formats.  Ability to work in a collaborative business environment in close quarters with peers and varying interruptions
· Health, dental, vision, life and disability insurance  
· 401k retirement program  
· Paid time off  
· Participation in Premier’s employee incentive plans  
· Tuition reimbursement and professional development opportunities

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply.  EEO / AA / Disabled / Protected Veteran Employer.
Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief.  If you need assistance in the application process, please reply to diversity and  or contact Premier Recruiting at .
Information collected and processed as part of any job application you choose to submit to Premier is subject to Premier’s .
** About Premier, Inc.
** As an employer, Premier offers  as well as contingent work. For those interested in working at Premier but don’t see a current opening that aligns with your skills and abilities, please  and indicate what positions interest you.

Premier, Inc. (NASDAQ: PINC) is a leading healthcare improvement company, uniting an alliance of more than 4,350 U.S. hospitals and health systems and approximately 300,000 other providers to transform healthcare. With integrated data and analytics, collaboratives, supply chain solutions, consulting and other services, Premier enables better care and outcomes at a lower cost. Premier plays a critical role in the rapidly evolving healthcare industry, collaborating with members to co-develop long-term innovations that reinvent and improve the way care is delivered to patients nationwide.

Headquartered in Charlotte, N.C., Premier is passionate about transforming American healthcare. Please visit Premier’s news and investor sites on; as well as,,,,andfor more information about the company.
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