Sales Operations Analyst

Sales Operations Analyst page is loaded## Sales Operations Analyst remote type:
Onsite locations:
Charlotte, NCtime type:
Full time posted on:
Posted 7 Days Agojob requisition :
JR114264

Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve home ownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan.

We continuously and responsibly innovate new mortgage products and programs that put home ownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting.

Deephaven is comprised of two lending platforms. Our wholesale channel offers loans through a network of over 1,000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners.

Deephaven’s headquarters are in Charlotte, North Carolina. To learn more about our innovative loan solutions please visit  or email us at  Sales Operations Analyst will work closely with the Sales teams to define and document requirements and coordinate the accurate and timely execution of projects and enhancements. The successful candidate will support business operations by gathering requirements, analyzing data, and assisting in the development of solutions to improve processes and drive business success.  

The ideal candidate should have a strong understanding of using communication, Salesforce, Excel, problem-solving skills, and the ability to collaborate with team members and stakeholders.

This role will report into our office located in the Ballantyne area of Charlotte, NC.
** What You’ll Do
*** Partner with stakeholders, business SMEs, vendors, and technology team members to define project scopes, objectives, schedules, resourcing, budget, gap analysis, training needs, P&P updates, and implementation goals that drive product enhancements and projects through requirement gathering sessions
* Identify and document all project and enhancement related issues, assumptions, constraints. dependencies, risks, roadmaps, process flows, solutions, and decisions
* Track, manage, and document all project or enhancement related tasks in the project management software utilizing agile methodology and holding responsible parties accountable for adherence to delivery deadlines
* Coordinate all project and enhancement related communications including status, timelines, updates, risks, budgeting, accountability, and decision making
* Coordinate Training and Communications for impactful system changes as needed
** What We Need
*** Bachelor’s degree or equivalent work experience
* 1+ years of Business Analyst and/or Project Management experience
* Experience with Asana or other PM software
* Strong foundation in Project Management Methodologies, especially Agile
* Ability to effectively communicate verbally and in writing to both business units and development team members
* Strong understanding of a technology ecosystem and how the systems work to support business goals
* Ability and willingness to learn quickly
* Must maintain thorough documentation and show excellent attention to detail
* Strong ability to task switch effectively and manage multiple priorities
* 1+ years of Mortgage or Financial Industry experience is a plus
* Experience using Salesforce or another industry standard CRM
* Experience with MS Office products (Excel, One Note, Outlook, PowerPoint, Visio, and Word)
* Advanced Excel Skills (pivot tables, v lookups)
* Works well in a collaborative environment that is high energy and drives towards goals
* Ability to be adaptable and manage ambiguity from the business units
* Aptitude to continually learn new areas of the business, technology, and the PMO
* Ability to work in office in the Ballantyne area of Charlotte.

This organization participates in
** Our Perks
**** Flexible Time to Recharge** – Personalized Time Off for What Matters (because rest isn't one-size fits all)
** Future Finance Focused** – Generous employer-matched 401(k) plan
** Community Connect**– Philanthropy Committee that creates charitable initiatives
** Health from Day One** – Comprehensive health insurance starting on day one of employment
** Family Matters** – Competitive maternity and paternity leave
** Culture & Celebrations** – Culture Committee with team-building events and celebrations
** Ideas Welcome** – Encouraging thought leadership and innovation
** Guidance & Growth** – Mentorship opportunities for career development
** Perk Up** – Exclusive discounts on travel, tech, pets, legal, and more
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