IVR Business Analyst

Job Title:

Business Analyst / Operations Analyst

Employment Type: Contract

We are seeking a collaborative and detail-oriented professional to work with company data across multiple business functions. The ideal candidate will be responsible for reporting key metrics, analyzing methodologies, recommending operational improvements, and supporting proposal evaluations while working closely with cross-functional teams.

• Track, analyze, and report business and operational data
• Develop and maintain cross-functional partnerships, both internally and externally
• Manage and monitor budgets to ensure alignment with business objectives
• Analyze existing methodologies and recommend process improvements
• Support proposal evaluations and data-driven decision-making
• Maintain awareness of competitive market trends and industry insights

• Bachelor’s degree or equivalent professional experience
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)
• Strong written, verbal, and collaboration skills
• Ability to work effectively in a cross-functional environment
• Strong analytical and problem-solving skills