Account Manager

The Account Manager will serve as the owner for an assigned group of clients with responsibility for retention and growth. You will focus on the accurate and timely delivery across a variety of product lines (print, promo and apparel products) and mediums (online portal orders and offline project orders), ensuring success for both the client and Symphonix Solutions.

We are a fast-growing promotional marketing agency headquartered in the South Park area of Charlotte, North Carolina, with sales offices in Florida, Baltimore, and New Jersey. We are solutions‑driven professionals who deliver service to every client with a sense of pride, urgency, and importance. We make sure our clients only ask once to get what they need. Our marketing agency specializes in providing our clients with commercial print, promo, and apparel products through custom online company stores we customize on their behalf.

In addition to B2B clients, we work with large consumer brands like Boy Scouts of America, Publix, Dole, and LaCroix. Account Management, Project Management, Product Expertise, Sourcing, and Fulfillment are core parts of our value proposition to our valued clients. Our team comprises client‑focused sales, marketing, creative, technology, and procurement professionals with the same goal: to provide effective, efficient solutions for our customers.

Our commitment to our clients and each other drives the positive work environment and is why our team members thrive. Simply put, we love what we do. If you enjoy learning, having variety in your daily work, and helping others succeed, this job may be for you. If you like hanging out with teammates’ dogs, day‑to‑day personal interactions with intelligent people who care, happy hours, pizza parties, and giant kick‑ass trophies…Symphonix may be your kind of place.

If you are high‑energy, maintain a “whatever it takes” mindset, and want to work inside a dynamic marketing agency and serve some genuinely awesome clients…drop us a line!

Communication

• Organize and manage regular client meetings to ensure open lines of communication.
• Regular project communication with clients to build trust, confidence, and manage expectations.
• Organization of client feedback; addressing issues and optimizing performance.
• Pitch fresh and innovative ideas to clients. Penetrate new business through in‑person meetings and online presentations with clients.
• Honor the Sun‑Down rule (acknowledge client outreach before end of day).

Management & Coordination

• Regularly anticipate client needs.
• Develop budgets and timelines for clients.
• Encourage Symphonix team members and vendors to perform to the best of their ability (matrix management).
• Source vendor and supplier options (quality, price, service) and educate clients on options. Coordinate vendors and suppliers to ensure timely delivery and execution.
• Complete projects to a specified schedule and within agreed‑upon budgets.
• Manage all clients’ activities (portal management, special projects, campaigns, etc.).

Service

• Consistently provide positive client customer service; maintain industry‑leading client satisfaction ratings.
• Help maintain inventory and accounting. Accountable if there are any discrepancies in the accounts of the clients. Work with warehouse personnel to investigate and resolve issues related to inventory and customer orders.
• Generate accurate reports and status notifications.

Abilities

• Service heart and mindset (responsive – whatever it takes mindset).
• Ability to manage multiple accounts/projects simultaneously.
• Ability to work under pressure and deliver accurate results.
• Ability to identify and solve problems quickly.
• Flexible (juggle changing priorities).
• Build relationships up and down the client’s chain of command.

Technical Skills

• Microsoft Suite
• Internal systems

• Bachelor’s Degree with proven track record.
• 3+ years experience in Customer Success and/or Account Management.
• Knowledge of print & promo, e‑commerce, advertising or marketing.
• Project Management Experience.
• Experience using Net Suite is a plus.
• Spend significant time at clients’ offices and locations.

Communication

• Regular communication and/or contact with others.
• Electronic mail.
• Face‑to‑face discussions.
• Letters and memos.
• Text/telephone.
• Must adopt clients’ preferred communication mediums.

Pace and Scheduling

• Ability to work under pressure, hit deadlines with accurate results.
• Ability to multi‑task and prioritize work flows.

Role Relationships

• Matrix manages company resources – both internal and external (suppliers and vendors).
• Works in a collaborative manner with other account managers, customers, and vendors to achieve optimal teamwork.
• Reports to Senior Account Manager.

Work Setting

• Indoors, environmentally controlled.