Customer Experience Analyst - Hybrid Charlotte

Overview

Foodbuy is an industry leader in procurement and supply chain solutions. We are a subsidiary of Compass Group PLC, the world’s 6th largest company, with the feel of a small entrepreneurial company. We source and provide a variety of products and services to help our customers run their businesses more easily and cost effectively. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and we support Compass Group, the world’s largest contract food and support services provider.

We care about our associates, our clients, and our community. We encourage innovation and debate, seek game changers, and offer strong benefits and PTO. Our compensation packages are competitive. We are growing and want our associates’ careers to grow with us. We have an open and modern work environment, value flexibility, and promote a collaborative open-door environment. We follow a value system called People FIRST
, which stands for Flexibility, Inclusion, Results, Sustainability and Transparency.
People FIRST guides how we connect with clients, partners and associates.

The primary duty of this position is preparing dashboards, analytics and reviewing key metrics of customers to leverage insights into actionable outcomes for financial growth, customer satisfaction and program penetration.

• Supports and prepares key business analysis to assist decision making processes.
• Prepare ad hoc financial analysis and special projects to support continued growth of business.
• Utilize support tools to identify opportunities to increase program participation.
• Facilitate cross-functional activities to help ensure customer satisfaction and program growth.
• Leverages a good understanding of broader company services and offerings.
• Participate in internal activities and initiatives designed to improve the customer experience.
• Works with external customers to resolve day-to-day issues and direct them to appropriate resources.
• Uses communication skills to deliver high quality service to assigned channel customer base.
• Monitors customer inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.

• Bachelor’s degree or equivalent work experience required.
• 2+ years of experience in account management support or customer success; distribution and/or food service experience preferred.
• Effective written and verbal communication skills.
• Project management skills/experience.
• Detail-oriented and analytical problem-solving skills.
• Knowledge of Microsoft Excel, Power Pivot, Word & PowerPoint required.

Apply to Foodbuy today! Foodbuy is a member of Compass Group USA. to Learn More about the Compass Story
. Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements. The Company reserves the right to modify the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with all applicable federal, state, and local laws, including fair chance ordinances where applicable.

Applications are accepted on an ongoing basis. Foodbuy maintains a drug-free workplace.

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts

Req

Foodbuy

Erin Gregory

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