Account Manager

Overview

Business Travel Required. Infosys BPM is seeking to hire an Associate Manager - Client Services to manage and expand the footprint in large named accounts. The Associate Manager – Client Services is responsible for all client interfaces within the assigned account base of named accounts. The domain focus for this role is Retail, CPG and Logistics, maintaining a footprint of business while networking and expanding across different lines of business to introduce our project outsourcing services and bid on potential expansion business with the same account.

Coordinates and partners with the client managers. Acts as the anchor for the key internal and external meetings, plans resource management, and validates the process engineering results.

Job Description

Business Development Manager
Associate Manager – Client Services
Preference to be based in Charlotte, NC
Business Travel Required. Infosys BPM is seeking to hire an Associate Manager - Client Services to manage and expand the footprint in large named accounts. The Associate Manager – Client Services is responsible for all client interfaces within the assigned account base of named accounts. The domain focus for this role is Retail, CPG and Logistics. maintaining a certain footprint of business while networking and expanding the business footprint across different lines of business to introduce our project outsourcing services and bid on potential expansion business with the same account.

Coordinates and partners with the client managers. Acts as the anchor for the key internal and external meetings, plans resource management, and validates the process engineering results.

Role Description

• Client relationship management and business development: manage client relationships, build a project portfolio, own the opportunity management cycle:
  Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client and the SLAs are being measured and met.
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
• Navigate account to identify varied kinds of deals; form and lead pursuit teams, recommend and understand client drivers and competitors to this deal.
• Interface with client on expectations develops account plan, review and follow it.
• Drive MSA/SOWs/Payments (AR), resolve delivery escalations and complaints

Required Experience

• Significant business development and account management experience.
• Track record of interacting and building relationships with CXO level client contact.
• Experience in navigating large multinational client accounts.
• Understanding of sales cycle, key influencers, budget cycles and client’s bid process.
• Hands-on experience with proposal creation and leading proposal presentations.
• Ability to collaborate with internal cross functional teams for support.
• Strong leadership, interpersonal, communication and presentation skills.
• Understanding of BPO, Management Consulting and Business Consulting engagement experience.

Basic Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• 7+ years of experience, with strong sales/relationship management/account management experience.

Preferred Qualifications

• Knowledge of Retail, Consumer Product Goods and Logistics industry trends and insights
• Good understanding of industry specific business issues and drivers
• Experience with creating and driving alliances and partnerships with vendors.
• Global Delivery Model experience
• Experience managing large multi-location consulting engagement teams.
• Track record as an Account Manager in a rapidly growing client relationship

Note
:
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. You should be able to communicate by telephone, email, or face to face.

Work Model

This…