Partners in Tourism Coordinator Charlotte, NC

Job Description Who We Are

The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.

The Partners in Tourism Coordinator will support the activities that drive success for nearly 600 Partners in Tourism businesses. This position interfaces with a variety of hospitality business sectors, community, and industry organizations. This position interfaces with a variety of hospitality business sectors, community, and industry organizations. The program manages hospitality relationships representing attractions, restaurants, nightlife, hoteliers, and service providers who represent Charlotte’s fourth largest industry and employs 1 in 9 residents.

The Partners in Tourism Coordinator requires an individual who is highly organized, self‑motivated and meets deadlines. He/She/They is directly responsible for data entry, support of monthly partner events and related follow up activities and partner interaction. Other duties include administrative support specific to the Partnership team.

• Works with Partnership team to foster strategic relationships with all CRVA Partners to make sure they understand and see the ROI of the program.
• Approaches partners in a service‑oriented manner to understand their needs, assists with making connections and works with them to solve problems.
• Communicates to all partners via personal visits, phone calls and emails to ensure engagement and understanding of benefits and opportunities through their CRVA Partnership.
• Onboards all new partners through processing agreement forms, adding contacts and general information, creating web listings, handling payment, and drafting welcome email.
• Maintains a high level of accuracy and detail in preparation of documents and correspondence.
• Exhibits a professional and engaging demeanor in face‑to‑face, email and phone conversations.
• Supports troubleshooting efforts as it relates to partner inquiries, extranet access and website listing issues.
• Sources website listing inquiries to managers to jumpstart program discussion.
• Strengthen partner relationships by representing CRVA at partner, association, and industry networking events.
• Accurately updates and maintains internal Customer Relationship Management (CRM) databases, including traces, site visits, partner interactions, and prospective partner leads.
• Complies monthly partner newsletter.
• Leads and implements the department content calendar which supports partner relation initiatives through appropriate communication channels that include: the extranet and Linked In.
• Supports Director in fulfillment of Hospitality Champion partnerships by tracking and activating proposal terms.
• Serves as key internal resource for partner list requests enabling CRVA staff to meet the needs of their respective clients.
• Effectively tracks and reports partner exposure tracking activity via social media platforms.
• Compile monthly Convention & Event Alert to distribute to partners and Board of Directors via the Executive Leadership Team through collaboration with the Destination Services team.
• Supports Director in compiling Partnership section of the bi‑monthly Board Report.
• Attends appropriate business events and community functions assigned by Director.
• Actively engages in planning logistics for the annual Partners in Tourism Awards which includes leading Podio project management and timeline.
• Assists with other duties as assigned.

• Provides support to Manager during event site visits and execution.
• Department lead for all long‑term projects submitted to Marketing team in Podio including Partners in Tourism Awards.
• Department lead for all partner email communications and maintaining an updated email…