Operations & Process Improvement Specialist

Job Description

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better.

Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We’re actively seeking a talented Operations & Process Improvement Specialist to join our Global Procurement Solutions in Charlotte, NC.

This role is on-site. You'll work at our brand new Charlotte, NC office.

• Utilize AI and process automation to analyze procurement and operational data to identify trends, opportunities, and process inefficiencies.
• Develop and maintain dashboards, KPIs, and reports to support procurement strategy and performance tracking.
• Translate data into actionable insights that inform sourcing strategies, supplier performance, and spend optimization.
• Collaborate with procurement, finance, and business stakeholders to understand requirements and align on improvement initiative prioritization.
• Lead the design, documentation, and implementation of procurement processes and workflows.
• Manage change initiatives, build workflow documentation and develop training strategy and materials, ensuring stakeholder alignment and adoption of new processes or tools.
• Support procurement systems and tools by ensuring data integrity, appropriate process and system controls and process compliance.
• Monitor and evaluate the impact of implemented changes and continuously refine processes for efficiency and scalability.

• Bachelor's degree in Business, Supply Chain, Data Analytics, or a related field.
• 5+ years of experience in operational analysis, procurement analytics, or business process improvement.
• Proficiency in data analysis and reporting tools (e.g., Excel, Power BI, Tableau, SQL).
• Strong understanding of procurement processes, sourcing strategies, and supplier management.
• Experience in business process design, documentation, change management and implementation.
• Excellent communication and interpersonal skills with the ability to influence and collaborate across functions.
• Familiarity with change management methodologies and tools.

• Experience with procurement systems (e.g., People Soft, Coupa, Oracle).
• Knowledge of Lean, Six Sigma, or other process improvement methodologies.
• Project management experience or certification (e.g., PMP, CAPM) is a plus.
• Strong verbal and written communication skills.
• Experience with AI, development of AI agents & process automation tools.
• Experience in a global company and delivery of projects & initiatives impacting markets with complex, varied requirements.

• Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on you or your eligible dependents.
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off.
• Paid Parental Leave as well as an Adoption Assistance Program.
• Competitive 401(k) savings plan with company match and an additional contribution regardless of participation.

$ – $ (Actual compensation offered will depend on experience, qualifications, and geographic location. Most employees are eligible for additional incentive pay.)

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.