Operations Administrator

Role: Franchising Operations Administrator

Location: Charlotte, NC (South Charlotte, on-site)

Schedule: Full-time, 8 hours Monday - Friday

Reports to: VP of Operations

The Franchising Operations Administrator plays a critical role in supporting the daily operations of

B.Rugged Group. This position provides high-level administrative, organizational, and operational support to multiple departments, ensuring efficiency, accuracy, and strong communication across the franchise system. The ideal candidate is detail-oriented, proactive, highly organized, and comfortable working in a fast-paced environment supporting franchise partners and internal leadership.

• Provide administrative support to the VP of Operations, Reconstruction Director, Director of Marketing, and Training & Onboarding teams.
• Prepare presentations, documents, training materials, and operational reports.
• Organize and maintain departmental files, shared resources, and digital/physical record systems.
• Oversee office supplies, ordering, vendor coordination, and general office upkeep.
• Support onboarding processes for new corporate staff and franchise partners.

• Coordinate calendars, appointments, conference calls, and cross-departmental meetings.
• Create agendas, capture meeting notes, and manage follow-up on action items.
• Maintain strong communication between internal departments and franchise partners to ensure message clarity and alignment.
• Support timely distribution of internal updates, newsletters, and operational communication.

• Pull, compile, and distribute operational and franchise performance reports.
• Conduct monthly audits in Fran Connect to ensure accuracy and data completeness.
• Maintain and monitor access within Restoration Manager and company email systems for proper setup, permissions, and compliance.
• Collaborate with Operations and Reporting teams on data tracking, analysis, and process documentation.

• Assist in facilitating marketing website initiatives and content coordination.
• Help create and distribute the monthly franchise newsletter and ensure brand consistency across communications.
• Support execution of training programs, onboarding activities, and operational initiatives.
• Participate in special projects, process improvement efforts, and cross-functional initiatives assigned by leadership.

• Strong ability to manage multiple priorities, maintain structured systems, and meet deadlines.
• High attention to detail with accuracy in reporting, scheduling, and documentation.
• Reliable follow-through, strong time management, and proactive task ownership.
• Clear, professional verbal and written communication.
• Ability to collaborate effectively across departments and with franchise partners.
• Customer-service mindset with a positive, solutions-focused approach.
• Proficient in Microsoft Office Suite, Google Workspace, and cloud-based tools.
• Ability to quickly learn franchise-related systems such as Fran Connect and Restoration Manager.
• Comfortable managing data, generating reports, and navigating digital platforms.
• Strong analytical and critical-thinking skills with a proactive approach to identifying issues.
• Ability to adapt to changing priorities, new systems, and evolving organizational needs.
• Exercises sound judgment, maintain confidentiality, and operate with professionalism.

• Bachelor’s degree preferred; equivalent experience in administrative, operations, or franchise support roles accepted.
• 2–4 years of administrative, operations, or office management experience, ideally in a franchise, service, or multi-unit environment.
• Experience working with cloud-based systems, CRM platforms, or franchise/operations software.
• Demonstrated experience supporting cross-functional teams and managing multiple priorities in a fast-paced setting.

• Health insurance, Dental insurance, Vision insurance, 401(k), 401(k) matching, and PTO

• Pay Rate: $65,000 - $70,000
• Major Growth Potential
• Bonus Pay
  - Annual Review Base