Office Assistant Senior

Overview

Date Opened: Wednesday, January 21, 2026 12:00 AM

Close Date: Monday, January 26, 2026 12:00 AM

Department: Charlotte Water Department

Salary: $24.00 - $27.04 Commensurate with Experience

Summary: Charlotte’s local government, with more than 9,000 employees and a total budget of $3.65 billion, works to ensure the community will be a winning city for everyone. Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with over 330,000 custoner accounts and over 1100 employees.

Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 26 budget is $651 million and a five-year capital program of $2.28 billion. We value competent, skilled candidates with a customer service focus to work in a team environment.

Salary: The salary for this position is $24.34 - $27.03 hourly, Commensurate with Experience

This position provides clerical, administrative, and receptionist services for the assigned area. Responsibilities include, depending on assigned area:

• Public contact and customer service; processing payroll and human resources (HR) actions; processing purchase orders, basic accounting transactions, and travel authorizations; ordering supplies and items such as uniforms; tracking fuel use; and monitoring front gate as assigned.
• Supporting processes and performing clerical duties such as filing, faxing, answering phones, and distributing mail.

• Provides courteous and helpful customer service to the public, Council members, internal/external customers, and CLT Water employees at all levels in person, over the phone, and via email.
• Maintains awareness of current Charlotte Water related news and information to provide accurate information to the public.
• Greets visitors; issues visitor passes; maintains and monitors the visitor log.
• Maintains accurate contact lists and assists with locating employees who have visitors waiting.
• Answers and directs phone calls and monitors gate entry into the facility.
• Maintains an orderly desk and waiting area; manages pantry inventory to support meetings and special events.
• Assists in hiring and termination procedures; participates in onboarding for new hires.
• Assists in monitoring budgets and expenses; reconciles orders/procurement activities and paperwork/entries; tracks expenses/purchases; processes invoices; researches discrepant invoices.
• Provides admin and clerical support including creation of requisitions, data entry tasks, invoice processing, file maintenance, ordering office supplies and employee uniforms, coordinating travel and reimbursements, and reconciling P-cards.
• Monthly tracks key benchmarking information and prepares various reports; researches budget issues and concerns.
• Reconciles chemical purchases; tracks fuel use at the plant; tracks fuel purchases.
• Enters data into databases/systems to support payroll, timekeeping, HR, and contracts.
• Maintains confidential files and ISO records; supports administrative policy related to attendance.
• Schedules meetings and maintains calendars; takes minutes as requested.
• Performs other related duties as assigned.

• High school diploma or GED; college-level coursework; an associate degree is preferred.
• Three (3) years of related work experience.

• Requires a valid driver’s license.
• Must obtain and maintain a City Driver’s permit.
• Administrative certifications in Microsoft Office-related products are preferred.

• Knowledge of office procedures, systems, and equipment.
• Knowledge of business writing, spelling, and grammar.
• Skill in using the Microsoft Office Suite, including Excel, Word, Publisher, Outlook, and PowerPoint.
• Skill in providing customer service and addressing customer concerns.
• Skill in effectively and discreetly conveying information.
• Ability to maintain calendars and make appointments in Outlook.
• Ability to work independently and exercise initiative, independent…