Christian Response Team Lead

Overview

Employment Type:

Full-Time

Worker Sub-Type:
Regular

Is God calling you to ministry?

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

CHRISTIAN PURPOSE AND EXPECTATIONS

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

The Donor Ministries Department at BGEA works to cultivate meaningful, long-term relationships with ministry supporters and to identify, develop, and deepen new relationships with prospective ministry partners. The goal of the department is to grow a strong base of support for decades to come. The department includes a core office staff and a regionally based field team who collectively serve the individuals, families and foundations that support BGEA with their gifts and prayers.

Through special events, personal visits, and mailings, the field team shares the work, impact, and needs of the ministry with existing and prospective ministry partners. Included in the department is the Billy Graham Christian Response Center whose staff daily respond to phone calls and email correspondence, providing ministry information and answering spiritual questions with biblical insight and direction. The Prayer Line ministry operates 24 hours a day, 7 days a week, where spiritually trained representatives and volunteers answer calls for prayer and present the Gospel.

TVTM supports phone call responses to Billy Graham Classic TV programs.

Job Summary – The Christian Response Team Lead position serves the department by providing daily supervisory direction and support to the staff of Representatives in the Christian Response Department, and perform in a staff position as needed. The Team Lead participates in the hiring, training, and development of the Christian Response Representatives.

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

• Manage, develop and lead a team of Christian Response Representatives
• Oversee a portion of Christian Response Training for new hires and continuing education
• Assist with Training New Staff Members
• Provide daily supervisory direction and leadership to the Christian Response staff by staying informed of additions and changes to resource information and procedures
• Participate in the development of Christian Response Representatives by exercising regular and scheduled call evaluations, providing detailed feedback on what is done correctly as well as tips on ways to improve each representative. Provide improvement recommendations that encompass customer service skills and knowledge of ministry processes and procedures
• Serve each representative with the heart of a servant, leading with compassion, empathy and encouragement
• Discuss career goals and outline what needs to be done to achieve and accomplish each goal, with attention to aligning representatives’ motives with the department’s goals
• Empower each representative to make decisions and provide options to serve those who call BGEA
• Maintain documentation for each representative that shows their progress, ability, and performance ratings daily, monthly and yearly
• Provide appreciation, recognition and awards for jobs well done
• Assist with initial interview and screening…