Front Desk Agent

Description

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.

• Proficient with Google Suite applications including Gmail, Docs and Sheets
• Communicate effectively in person or by using telecommunications with our clients and fellow co-workers and generally enjoy working with a diverse clientele
• Strong interpersonal, written and verbal communication skills required
• Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change
• Strong decision-making, organizational and problem-solving skills
• Communicate and assist effectively with walk-in clients
• Manage incoming calls
• Manage and log incoming and outgoing messages
• Distribute faxes
• Log call back report
• Accept Homeowner’s payments and post payments correctly when needed
• Assist clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations, and other community issues
• Respond to emails and phone calls and document communications
• Must maintain a professional, calm and patient demeanor to clients and staff
• Manage and log incoming packages
• Other administrative tasks as required
• Typing speed of at least 50 WPM

Education and Training:

• High School Diploma
• 2-5 years related experience; or equivalent combination of education and experience

• Adapts to changing work demands
• Stays focused on own work when faced with challenges and/or difficulties
• Stays open to and learns from feedback

• Moves, lifts, carries supplies weighing less than 20 pounds without assistance
• Creates documents, reports, etc. using a writing instrument or computer
• Ability to enter and locate information on a computer
• Visually verifies and/or reads information
• Sits for an extended period of time
• Must be physically present in the office as the needs of the business dictates