Mayor & City Council Support Specialist Associate

Overview

Date Opened:
Wednesday, January 14, 2026 12:00 AM

Close Date:
Wednesday, January 21, 2026 12:00 AM

Department:
Mayor & City Council Department

Salary: $59,134.00 - $73,917.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our Guiding Principles Include

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

Summary

The Mayor & City Council Support Specialist Associate plays a crucial role in supporting members of the Council by ensuring the smooth operation of their professional responsibilities, which includes anticipating the needs of the executive and acting proactively. This position functions under the direction of the City Chief of Staff. It requires collaboration as part of the Office of Constituent Services team (OCS Division Manager, Council and Mayoral Support Specialists, and Special Assistant to City Council).

The functions fall into the following categories:

• Administrative Support
• Communication and Liaison
• Meeting and Event Coordination
• Discretion
• Office and Resource Management

Responsibilities

• Exercise discretion and independent judgment in managing Council matters and constituent concerns, demonstrating strategic thinking and the ability to act with minimal supervision
• Collaborate with internal departments, external agencies, and community stakeholders to advance Council initiatives, anticipate challenges, and implement proactive solutions using sound decision-making
• Ensure the seamless and efficient operation of the Office of Constituent Services by applying a forward looking, solutions driven approach that supports City Council priorities and organizational goals
• Analyze constituent inquiries and service requests to identify trends, recommend solutions, and coordinate appropriate departmental responses
• Effectively manage calendars/schedules for assigned City Council members, ensuring their calendars are up-to-date, and the Council Member is informed of upcoming meetings/events, validate the relevancy of meetings, and provide supplemental background information on the meeting topics and key meeting attendees. Includes the coordination of elected officials’ calendars for special events and visits from external stakeholders.
• Receive and screen visitors and telephone calls, providing information, and handling issues that may require sensitivity and the use of sound independent judgment. Efficiently manage voicemail and multiple email inboxes, promptly determining the priority of and route assigned of incoming correspondence, including email, mailed letters, and invitations, responding accordingly
• Enter the elected official's requests for talking points, covering greetings, speeches, and pertinent details for a range of events into  (Some are composed and drafted by OCS staff)
• Coordinate, arrange, and confirm assigned meetings and travel for City Council members. Process travel requests and expenses in Concur/Munis
• Fulfill public records requests for the elected officials by researching and collecting all pertinent communication, including Council's emails and text messages
• Analyze complex administrative problems and prepare recommendations with a high level of discretion
• Organize and execute town halls for the Mayor Pro Tem and Council members
• Support Monday's Council & Zoning meetings by ensuring proper meal setup by caterers and welcoming/directing attendees into the Chamber, among other related tasks
• Provide additional administrative support as needed, which may include special project assignments.
• Offer support to…