Office Assistant Senior

Date Opened:
Wednesday, January 21, 2026 12:00 AM

Close Date:
Monday, January 26, 2026 12:00 AM

Department:
Charlotte Water Department

Salary: $24.00 - $27.04 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

* Attracting and retaining a skilled and diverse workforce

* Valuing teamwork, openness, accountability, productivity, and employee development

* Providing all customers with courteous, responsive, accessible, and seamless quality services

* Taking initiative to identify, analyze, and solve problems

* Collaborating with stakeholders to make informed decisions

SUMMARY

Charlotte's local government, with more than 9,000 employees and a total budget of $3.65 billion budget, works hard to ensure that the community will be a winning city for everyone - a truly remarkable place to live, work, learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with over 330,000 customer accounts and over 1100 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water's FY 26 budget is $651 million and a five-year capital program of $2.2.28 billion.

We enjoy the highest credit ratings from Moody's and S&P Global as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.

SALARY:

The salary for this position is $24.34 - $27.03 hourly, Commensurate with Experience

JOB SUMMARY

This position provides clerical, administrative, and receptionist services for assigned area. Work involves, depending on assigned area: public contact and customer service; assists in processing payroll and human resource (HR) actions; processes purchase orders, basic accounting transactions, and travel authorizations; orders supplies and other items such as uniforms; tracks fuel use; and monitors front gate as assigned. This position supports processes and performs clerical duties such as filing, faxing, answering phones, and distributing mail.

ESSENTIAL JOB FUNCTIONS:

* Provides courteous and helpful customer service to the public, Council members, internal/external customers, and CLT Water employees at all levels in person, over the phone, and via email.

* Maintains an awareness of current Charlotte Water related news and information in order to provide accurate information to the public.

* Greets visitors; issues visitor passes in accordance with established procedures; and maintains and monitors the visitor log.

* Maintains accurate contact lists and assists with locating employees who have visitors waiting.

* Answers and directs phone calls and monitors gate entry into the facility.

* Maintains an orderly desk and waiting area. Maintains the waiting area, conference room and manages pantry inventory to support meetings and special events.

* Assists in hiring and termination procedures;
Participate with the onboarding process for new hires.

* Assists in monitoring budgets and expenses; reconciles orders/procurement activities and paperwork/entries; tracks expenses/purchases; processes invoices; and research discrepant invoices.

* Provides administrative and clerical support including, but not limited to, creation of requisitions and other data entry tasks, invoice processing, maintains files, orders office supplies and employee uniforms and coordinate employee travel, reimbursements and reconciles P-cards.

* Monthly tracks key benchmarking information while also providing various reports;
Research budget issues and concerns.

* Reconciles chemical purchases; tracks fuel use at the plant; and tracks fuel purchases,

* Enters data into databases/systems to support payroll, timekeeping, HR, contract.

* Maintains confidential files and other records.

* Maintains ISO records and administrative policy related to attendance.

* Schedules meetings and maintains assigned calendars; takes minutes as requested.

* Performs other related job duties as assigned.

MINIMUM REQUIREMENTS TO PERFORM WORK:

* High school diploma or GED supplemented by college-level coursework; an associate degree is preferred.

* Three (3) years of related work experience.

Licenses, Certifications or Registrations:

* Requires a valid driver's license.

* Must obtain and maintain a City Driver's permit.

* Prefers administrative certifications in Microsoft Office-related and applicable products.

Knowledge, Skills and Abilities:

* Knowledge of office…