Patient Registrar - Public Health

Patient Registrar - Public Health

Salary Range: $20.71 - $27.18/hour. This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. This role is on-site 5 days a week,

Schedule:

Monday, Tuesday, Thursday, Friday 8:00 AM – 5:00 PM;
Wednesday 10:00 AM – 7:00 PM.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all.

This position will serve as a patient representative by scheduling appointments, registering clients and verifying insurance. Point of service collections including cash and insurance information duties. General office duties to include the ability to answer a multi‑line phone system and a requirement to be computer literate for various applications. The incumbent needs to be flexible to work in multiple sites. The successful candidate will have exceptional customer service skills, be a team player and have the drive to quickly learn all aspects of the position.

• Performs confidential data entry such as payroll.
• Develops or assists in preparation of reports.
• Gathers data, conducts research and compiles information requested or necessary to assist the department or for other county functions.
• Prepares technical material requiring specialized knowledge of the operations of a particular department.
• Maintains a petty cash fund (may be required).
• Maintains supply levels and orders stock (may be required).
• Creates, files, and maintains records.
• Transcribes meeting minutes.
• Prepares memos, letters and forms.
• Provides support to management staff and may be assigned to the administrative support team.
• Communicates with customers and County staff by email, phone or in person.
• Responds to inquiries and resolves minor concerns/issues or logistics.
• Assists in preparing office procedure documents, manuals or interview documents.

• Minimum of four years of administrative experience in a related area.
• High School Diploma or equivalent.
• May require a valid North Carolina or South Carolina Driver’s License and an annual Motor Vehicle Record (MVR) check.

• Ability to read, write and speak Spanish fluently.
• Knowledge of multiple web‑based applications such as NCIR, Crossroads, NCTracks, Avatar, Cerner system, Credit Care machine, and cash handling experience.
• Knowledge of medical terminology, benefits verification, and experience using computerized systems to schedule medical appointments & verify medical insurance.
• Medical office experience.

• Administrative and clerical procedures and systems using various computer operations, managing files and records.
• Principles and processes for providing customer and employee services.
• Structure and content of the English language including meaning, spelling, rules of composition and grammar.
• Customer service, coordination and organization, judgement & decision making, time management.
• Adaptability, building trust, communication, customer focus, initiating action, planning & organizing, stress tolerance.

• Data entry.
• Typing at a minimum of 45 wpm.
• Intermediate use of various computer applications.
• Proficient in Microsoft Office Suite.

In addition to a competitive salary, Mecklenburg County offers a generous benefits package that greatly increases total compensation. Benefits include medical, dental, vision, life, short‑term disability, long‑term disability, accident, cancer, critical illness, medical bridge, pet insurance; dependent care, healthcare and commuter flexible spending accounts; health savings account; paid holiday, vacation, and sick days; near‑site clinics for preventive care and illnesses; an employee discount program;

an employee assistance program; access to fitness and aquatic facilities; paid family leave; tuition reimbursement; a 5% employer match on…