Conference Services Assistant

Position

Location:

United States, North Carolina, Charlotte

Title:

Conference Services Assistant

Division:
Student Affairs Department – Student Union Activities & Rec (Adm)

Work Unit:
Student Affairs VC

Work Location:

Cone Center

Position Number: STMP
15

Vacancy Status:
Open To All Candidates

Designation:
Non-Student

Employment Type:

Temporary - Full-time

Hours per week: 40

Work Schedule:

Varies, approximately 40 hours per week, flexible nights and weekends based on event schedule.

Pay Rate: $11.50 per hour

Temporary staff employees are ineligible to receive leave, health coverage, state service credit, etc. However, they are covered by Worker's Compensation. Employees working 30+ hours/week for ≥3 months are offered the opportunity to enroll in the High Deductible Health Plan within 30 days of eligibility.

Eligibility for the High Deductible Health Plan:

• Temporary hourly workers (FTE ≥ .75 or measured full-time) are offered the high-deductible health insurance.
• Temporary salaried workers (regardless of FTE) are reported as full-time and offered the high-deductible health insurance.

On‑Campus Housing is provided (tentatively from 05/18/2026‑07/31/2025) and is required to remain on campus for the duration of the position. The position is limited to 13 weeks. A maximum of one week (up to 40 hours) of unpaid time off is allowed. Additional time‑off requests must be reviewed and approved by the direct supervisor.

Temporary staff employees do not receive benefits during the temporary contract. However, they are covered by work’s compensation.

• Current college student with emphasis in Event Planning, Sport Management, Communications, Hospitality, or a related field.
• Previous work experience in an administrative or customer‑service capacity.
• Some experience in event management.
• High levels of customer service.
• Above‑average administrative ability and knowledge of Google Apps (Docs, Sheets).
• Well organized with ability to prioritize and handle multiple assignments.
• Ability to work independently and with a team in a fast‑paced environment.
• Excellent written and verbal communication skills.
• Strong organizational and leadership skills.
• Time‑management and multitasking skills.
• Thorough attention to detail.
• Dependability in work attendance and performance.
• Professional image and tidy appearance.
• Ability to effectively work with a variety of conference groups and attendees of all ages.

The Conference Services Assistant acts as the liaison between Conferences, Reservations and Event Services (CRES) department and various summer conference groups and camps.

Key responsibilities include:

• Facilitate weekly meetings and provide on‑site assistance for groups.
• Evaluate each event for future planning.
• Call and/or email clients to follow up on needs and meet deadlines.
• Use event‑planning software and scheduling programs such as 25
  
  Live and Iris Coordinator.
• Address client questions and concerns outside of office hours.
• Update databases, spreadsheets and organize paperwork.
• Communicate with campus partners including Athletics, Dining, Facilities, Housing, Parking, etc.
• Check in on catered meals and monitor groups using dining halls.
• Ensure room setups are accurate and appropriate equipment/personnel are present before client arrival.
• Serve as point of contact for questions during group check‑in and checkout.

Additional Work/Responsibilities include Event Coordination, Administrative Tasks, Customer Service, and assistance with special projects related to contracted events.

05/11/2026

Michael Lang, Associate Director – michael.lang

Required fields are indicated with an asterisk (*)…

• * Where did you learn about this posting? (Open Ended Question)
• * How did you hear about this employment opportunity?
  • UNC Charlotte Website
  • HERC Job Board
  • Inside Higher Education
  • Circa
  • Another Website
  • Agency Referral
  • Advertisement/Publication
  • Personal Referral
  • Other
• * Do you have any conference planning experience? If so, what size of events and planning was involved? (Open Ended Question)
• * What does Customer Service mean to you? Provide a specific example of excellent customer service. (Open Ended Question)
• * What is your level of Administrative Skills with proficiency in Google software?
  • Beginner
  • Intermediate
  • Advanced

Applicant Documents

• Required Documents:
  • Resume / Curriculum Vitae
  • Cover Letter / Letter of Interest
  • Contact Information for References
• Optional Documents:
  • Unofficial Transcripts
  • Other Document

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.

We are now directing you to the original job posting. Please apply directly for this job at the employer's website.

For more information about the High Deductible Health Plan, visit (Use the "Apply for this Job" box below).-insurance