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LCSW; A​/LCMHC; A​/LMFT; Community Support Team Lead

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: Empowerment Quality Care Services
Full Time position
Listed on 2026-01-12
Job specializations:
  • Administrative/Clerical
  • Social Work
    Community Health
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
Position: LCSW(A) / LCMHC(A) / LMFT(A) Community Support Team Lead

PURPOSE

Coordinate, access, and provide Community Support services and/or any other services in accordance with wraparound philosophy and in the least restrictive setting possible to youth and adults who qualify for community support and/or Developmental Therapies services; act as a liaison between member, family, providers, and the community; develop, facilitate and implement interventions through the member’s team of providers and supports according to an individualized treatment plan;

maintain agency records and documentation; respond to crisis.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under general supervision, coordinates the intake and eligibility process; assists the individual using services in obtaining services, performs functional assessments and social histories; convenes an Interdisciplinary Team; facilitates the development of the Individual Service Plan; establishes meaningful goals, coordinates and monitors services in compliance with Administrative Rules, Services Management Plan; and other applicable policies and procedures, measures progress toward goals. maintains case files, correspondence, and all other required data;

mediates conflicts and advocates for individuals using services.

Knowledge of
  • Community Support Team policies and procedures
  • Clinical diagnosis and treatments
  • Human services and MH/DD/SAS network
  • Principles of choice, empowerment, and community integration
  • Disability related income sources
  • State Services and Definitions as outlined in MH/DD/SAS
  • Diagnostic and statistical manual
  • Basic office practices and procedures including record keeping and filing systems
  • English language to include grammar, spelling, sentence structure, and vocabulary; and proofreading skills
  • General math aptitude
Ability to
  • Follow a professional code of ethics including confidentiality, individual rights, and professional and legal issues in providing services
  • Maintain confidentiality of protected information;
    Understand and apply policies, rules and regulations
  • Exercise good judgment in analyzing situations, answering questions, and interpreting policies
  • Collect data, keep accurate and organized records, and ensure timely preparation of reports
  • Organize and prioritize multiple tasks
  • Professionally present and represent MH/DD/SAS services that are courteous and responsive
  • Respond effectively during crisis situations
  • Work independently on projects and routine tasks
  • Follow oral and written instructions
  • Establish and maintain effective working relationships with individuals using services and their support network, co-workers, supervisors, agencies and members of the public
  • Type accurately and use a computer for the purposes of data entry, spreadsheets, word processing, email and the Internet
  • Handle moderate to high levels of stress, meet established deadlines and solve problems appropriate to the position
  • Communicate effectively both verbally and in writing;
    Have clarity of speech and hearing, which permits effective communication
  • Have sufficient manual dexterity to make handwritten notations and which permits moderate use of a keyboard
  • Have sufficient vision, which permits moderate production and review of a wide variety of materials both in electronic and hardcopy forms
  • Lift, move, push and pull up to 10 pounds
  • Sit for extended time periods, bend, and reach
  • Have sufficient personal mobility to complete fieldwork at various facilities
  • Work flexible schedule and additional time as needed
SPECIFIC DUTIES
  • Perform intake duties and explains agency services to applicants
  • Processes applications for services by conducting intake interviews, completing social histories, obtaining necessary assessments and determining eligibility
  • Determines legal settlement by verifying information, contacting providers, county and family members
  • Identifies alternative funding and assists the individual using services in accessing other financial supports
  • Provides information regarding available community resources and its natural supports
  • Convenes Admission Team and coordinates development of Individual Service Plan
  • Assists individuals, their families, and their guardians in maximizing their abilities for self-direction by empowering them to achieve…
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