Service Coordinator

Job Details

Job Location
:
Charlotte NC Corporate Headquarters - Indian Trail, NC 28079

Job Shift
:
Day

Job Category
:
Construction

Job Summary
:
Has knowledge to place orders, track and schedule roofing or siding repairs, materials and jobs. This position tracks unfinished jobs and reschedules them accordingly.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Essential Duties and Responsibilities

• Updates various records.
• Data entry
• Scheduling service requests.
• Updates Builder’s Records.
• Communicates professionally and efficiently with field managers, suppliers, builders, home owners and co-workers.
• Provides follow up and status update as requested by management.
• Assists and backs-up the Senior Service Coordinator as needed.
• Other duties as assigned.

Required Skills/Abilities:

• Excellent communication skills, and the ability to follow directions.
• Excellent customer service skills, and good time management skills.
• Excellent team player.

Education and Experience:

• High school diploma or general education degree (GED).
• 1 year of experience in office or construction industry preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to stand, walk, bend and perform some travel.
• Light to moderate lifting up to 15 pounds, pushing and pulling abilities.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities, as these may change, and/or new ones may be assigned at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.