Specialist, Accounts Receivable​/Credit and Collections

Specialist, Accounts Receivable / Credit and Collections

Joining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment markets.

In the Specialist, Accounts Receivable / Credit and Collections role, you will be responsible for ensuring the accuracy, efficiency and timeliness of customer invoicing and collection of all receivables, while maintaining a strong relationship with internal and external customers. You will maintain accurate records and auditing methods and procedures of the accounts receivable function to improve efficiency and accuracy, and be responsible for monitoring the accuracy and timeliness of AR cash activity, ensuring these functions are performed with the highest level of customer service.

The ideal candidate is a self‑starter who thrives in an entrepreneurial environment and can seamlessly move between multiple objectives, possessing analytical and financial systems skills and a high degree of accuracy and attention to detail.

• Process and reconcile incoming payments daily utilizing specific transactions in SAP, the bank portal and the department general mailbox.
• Review auto posted payments daily ensuring accuracy and timely clearing and documentation of remaining balances on accounts.
• Ensure GL accounts for cash posting are cleared daily and all outstanding unapplied and short paid amounts are well documented.
• Review assigned account portfolio daily
  • Ensure timely notification of customer balances which includes past dues, short pay discrepancies and credit balances.
  • Discuss with customer why account has outstanding delinquencies, educating customers on proper process for claims and working with business stakeholders to resolve any discrepancies.
  • Request and provide PODs and BOL as needed.
  • Utilize customers portal for invoice research and dispute process.
  • Working with sales and direct supervisor to determine next steps on past due accounts that need escalation.
• Detailed and concise documentation of communication on accounts via Excel, using SAP to research account balances and retrieve document copies for customers.
• Work with AR team to cover for absences including large profile accounts and other assigned duties.
• Review report for orders on hold, evaluate DSO (Daily Sales Outstanding), previous credit or payment history, and obtain approval following company policies and DOA for release of order holds throughout the day.
• Various reporting and AR related tasks to support the business.

• 5+ years Accounts Receivable experience required, preferably in SAP/large ERP system environment.
• Qualified candidates must be legally authorized to work in the United States without the need for current or future sponsorship for full‑time employment.

• Ability to understand the full depth of accounts receivable financial transactions and accounting concepts, as well as application of company policies impacting customer accounts.
• Strong customer focus with ability to build and maintain positive relationships with internal and external customers.
• Proficiency with Microsoft Excel.
• Excellent verbal, written communication and interpersonal skills.
• Ability to seamlessly move from working independently to working as part of a team.
• Self‑starter who knows and understands work requirements and proceeds with minimal supervision.

This position sits on‑site in our Charlotte, NC office with the opportunity to work 1 day a week remote. This position is not eligible for relocation. Other duties, responsibilities and activities may change or be assigned at any time with or without notice as assigned by the Manager. The job description does not constitute a contract of employment and the position remains at‑will.

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