Accounting Specialist - Customer Experience

Description

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

* Proficient with Google Suite applications including Gmail, Docs and Sheets

* Communicate effectively in person or by using telecommunications with our clients and fellow co-workers and generally enjoy working with a diverse clientele

* Strong interpersonal, written and verbal communication skills required

* Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change

* Strong decision-making, organizational and problem-solving skills

* Ensure payments are posted to the correct accounts and deposited into correct accounts

* Setup automatic draft payments and address Client concerns via email and/or phone

* Monitor all payments within a 48-hour turnaround time

* Communicate Law Offices, Collection Agencies and Assist Real Estate Agents via email and/or phone and monitor inboxes within 24-to-48-hours turnaround

* Handle the past due accounts within a Homeowner's Association

* Ensure the Law Office knows which accounts are in their possession and withdraw accounts that have been closed

* Work with the home owner to create payment plans

* Attention to detail

* Addressing client concerns regarding closing of their home in a timely manner

* Assist in sending documents, insurance information, and other oddities to proper parties

* Process billing, late fees, interest, exceptions, returns, statements

* Addressing client concerns regarding closing of their home in a timely manner

* Communicate effectively with our homeowners and attorneys via email and phone in regards to questions and concerns about the closing of their home

* Update accounts when the unit sales have completed

If you have a service mindset? Are you a great communicator? Multi-tasker? Are you detail oriented? Are you tech savvy?

Then you may be the perfect fit for this role.

Requirements

Education and Training:

* High School Diploma - required

* 1-3 years related experience; or equivalent combination of education and experience - preferred

Adaptability:

* Adapts to changing work demands

* Stays focused on own work when faced with challenges and/or difficulties

* Stays open to and learns from feedback

Physical Activities

The following physical activities are necessary to perform one or more of the essential functions of this position.

* Moves, lifts, carries supplies weighing less than 20 pounds without assistance

* Creates documents, reports, etc. using a writing instrument or computer

* Ability to enter and locate information on a computer

* Visually verifies and/or reads information

* Sits for an extended period of time

* Must be physically present in the office as the needs of the business dictates