Accounting Specialist - Customer Experience

Description

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

• Proficient with Google Suite applications including Gmail, Docs and Sheets
• Communicate effectively in person or by using telecommunications with our clients and fellow co-workers and generally enjoy working with a diverse clientele
• Strong interpersonal, written and verbal communication skills required
• Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change
• Strong decision-making, organizational and problem-solving skills
• Ensure payments are posted to the correct accounts and deposited into correct accounts
• Setup automatic draft payments and address Client concerns via email and/or phone
• Monitor all payments within a 48-hour turnaround time
• Communicate Law Offices, Collection Agencies and Assist Real Estate Agents via email and/or phone and monitor inboxes within 24-to-48-hours turnaround
• Handle the past due accounts within a Homeowner’s Association
• Ensure the Law Office knows which accounts are in their possession and withdraw accounts that have been closed
• Work with the home owner to create payment plans
• Attention to detail
• Addressing client concerns regarding closing of their home in a timely manner
• Assist in sending documents, insurance information, and other oddities to proper parties
• Process billing, late fees, interest, exceptions, returns, statements
• Addressing client concerns regarding closing of their home in a timely manner
• Communicate effectively with our homeowners and attorneys via email and phone in regards to questions and concerns about the closing of their home
• Update accounts when the unit sales have completed

If you have a service mindset? Are you a great communicator? Multi-tasker? Are you detail oriented? Are you tech savvy?

Then you may be the perfect fit for this role.

• High School Diploma
  - required
• 1-3 years related experience; or equivalent combination of education and experience
  - preferred

• Adapts to changing work demands
• Stays focused on own work when faced with challenges and/or difficulties
• Stays open to and learns from feedback

• Moves, lifts, carries supplies weighing less than 20 pounds without assistance
• Creates documents, reports, etc. using a writing instrument or computer
• Ability to enter and locate information on a computer
• Visually verifies and/or reads information
• Sits for an extended period of time
• Must be physically present in the office as the needs of the business dictates