Pharmacy Technician in Training

Overview

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Must be licensed in the State of Indiana

POSITION SUMMARY:

The Pharmacy Technician in Training is responsible for the overall coordination and processing of patient medication orders, to include order intake within regulatory boundaries, customer service coordination, and pharmacy technician duties as defined by policy and regulation and while under the supervision of a pharmacist.

• Assist the Pharmacist in reviewing, processing, preparing, filling, labeling and dispensing of medications, supplies, and the provision of pharmaceutical care.
• Verify information on prescriptions received prior to processing (correct prescriber, name of patient, patient information, medication, dose, quantity, number of refills).
• Perform order entry of new and refill prescription orders.
• Answer questions and requests, responding to and referring inquiries to the Pharmacist when necessary.
• Prepare and maintain patient profile, medication administration records, and other documents as needed with notation for pharmacist’s review.
• Select medications from stock for preparation and presentation to pharmacist.
• Place pharmaceutical products in appropriate containers and affix labels to container.
• Prepare supportive prescription paperwork for home delivery.
• Account for delivery receipts for all delivered prescriptions.
• File prescriptions according to their schedule class.
• Follow HIPAA and PSEUDO EPHEDRINE law guidelines and any other local or federal laws.
• Maintain all records including prescription logs and related files.
• Perform Quality Assurance checks on automated technology specific to pharmacy and shipping requirements.
• Perform all other duties as assigned.

REQUIRED

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent
• Indiana requires a licensed pharmacy technician to be over the age of 18.
• Two (2) years of experience providing customer service to internal and external customers, including meeting quality standards for services – preferably in a call center environment.
• Commitment to complete the ‘technician in training’ requirements approved by the Indiana Board of Pharmacy within one year of hire date.
• Knowledge of medical terminology (including sig codes and Roman numerals), brand and generic names of medications, and general pharmacy terminology
• Computer literacy to include operating systems, Microsoft Office Suite, presentation software, communication and collaboration tools, and Adobe PDF or comparable.
• Ability to read, write, speak, and understand the English language.

PREFERRED

EDUCATION AND EXPERIENCE:

• One (1) year of previous pharmacy technician experience with exposure to all functional areas (order entry, medical records, filling, inventory, returns, etc.) preferred, or equivalent experience.
• Completion of a pharmacy technician training program approved by the Indiana Board of Pharmacy within 1 year of starting employment, or the national PTCB examination within 1 year of starting employment (reimbursable exam expenses upon successful passing grade).
• Inventory or logistics control experience preferred.
• Patient service evaluation and satisfaction experience
• Knowledge of insurance procedures preferred.

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent customer service skills
• Excellent problem-solving skills
• Excellent organization skills and detail oriented
• Excellent typing / keyboarding skills
• Ability to learn from a variety of techniques.
• Ability to accept ambiguity at times and apply decision making skills to determine course of action.
• Ability to follow established process flows.
• Ability to perform accurately and efficiently when inputting information into computer software.

• Ability to effectively multi-task
• Strong computer skills including Microsoft Office products.
• Basic math skills
• Strong understanding and practice of data entry, medical records, and dispensing systems and equipment
• Ability to possess and obtain knowledge of medication names – generic and trade.
• Ability to recognize subtle differences in names and numbers.
• Ability to work effectively in highly stressful situations, exhibiting flexibility in changing situations.

PHYSICAL DEMANDS:

• Location of job activities 100% inside
• Noise and / or vibrations exposure
• Reaching (overhead), handling, and feeling
• Stand and sit for prolonged periods of time!
• Lift, carry, and move up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

I understand this job description and its requirements. I understand this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.