Level 1 IT helpdesk associate
Job in
Charleston, Kanawha County, West Virginia, 25329, USA
Listed on 2026-01-15
Listing for:
Coforge
Full Time
position Listed on 2026-01-15
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
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This range is provided by Coforge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range$16.00/hr - $16.00/hr
Job Title
: level 1 IT helpdesk associate
Experience
: 1-2 years
Skills
: software, hardware and basic network troubleshooting
Location
:
Charleston, WV
We at Coforge are hiring service desk technician with the following skillset:
- Provide Level 1 and 2 support to the client.
- Identify issues and escalate issues when necessary.
- Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat.
- Escalate user issues to appropriate resources when necessary.
- Perform software, hardware and basic network troubleshooting.
- Clearly document user issues and troubleshooting steps.
- Maintain technical documentation.
- Perform other duties as assigned.
- Associate
- Full-time
- Customer Service
- Consumer Services
Referrals increase your chances of interviewing at Coforge by 2x
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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