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SaaS Support & Incident Analyst — EdTech; K-12
Job in
Charleston, Kanawha County, West Virginia, 25329, USA
Listed on 2026-01-02
Listing for:
Public Consulting Group
Full Time
position Listed on 2026-01-02
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A leading public sector solutions firm in West Virginia is seeking a Support Desk Agent to manage customer support requests using Zendesk. The ideal candidate has 3+ years in SaaS support, excellent communication skills, and experience in K-12 education. You will provide customer service, troubleshoot issues, and collaborate with stakeholders. Compensation ranges from $55,500 to $68,400, along with medical benefits and a supportive work environment.
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