Field Access Manager Dayton OH, Cincinnati OH

Role Summary

The Field Access Manager (FAM) is the subject-matter expert on access issues for healthcare professionals (HCPs) and healthcare organizations (HCOs). They collaborate with patient support, market access, and field sales to support timely patient access to therapy, providing information on access processes, reimbursement, and patient assistance programs while ensuring regulatory compliance. The FAM is remote/field-based, delivering approved education to defined accounts within an assigned geography, analyzing access issues as the local resource for HCPs and field teams, and coordinating with the access hub on patient cases when appropriate.

They work cross-functionally with Field Sales, Marketing, Market Access, Public Affairs, State and Government Affairs, Trade, and Specialty Pharmacy Accounts to drive patient impact in Dayton OH, Cincinnati OH, and Charleston WV.

• Provide information and/or education to HCP accounts on patient access, including benefit verification, prior authorization, appeals, and patient support programs in live and virtual formats
• Analyze access trends
• Partner cross-functionally to identify and address barriers to patient access and support patient satisfaction
• Build collaborative, trusted relationships with internal stakeholders to support seamless patient access to therapy
• Monitor payer trends to address access barriers
• Provide access information to HCP offices
• Provide access education to field teams upon approved direction
• Escalate and coordinate on access issues with third parties including hub vendor
• Provide education and support on Specialty Pharmacy issues
• Provide information to HCP offices on how products are covered under the benefit design (Commercial, Medicare, Medicaid)
• Answer questions about coverage, including payer-specific access questions
• Maintain deep knowledge of regional and national market dynamics, and payer coverage policies
• Act as a subject matter expert on access and affordability challenges across various payer types (Medicare, Medicaid, and commercial)
• Educate and update HCPs on key payer coverage and changes that impact access for patients
• Support patient access to the product by providing subject matter expertise on payer coverage issues that comply with policies, processes and standard operating procedures
• Educate HCP offices on the product hub program including patient support offerings, financial assistance and hub educational resources
• Demonstrate knowledge of and communicate information about access resources and payer processes/policies
• Attend National and Regional Meetings

• Required:
  
  Bachelor’s Degree; 7+ years’ experience in patient support, healthcare sales or operations, project management, or reimbursement support
• Required:
  
  Strong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial) and related access processes, including benefit verification, prior authorization, and appeal processes
• Required:
  
  Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality
• Required:
  
  Excellent interpersonal and communication skills; demonstrated ability to engage and influence diverse stakeholders across teams and disciplines
• Required:
  
  Competent understanding of hub and patient support activities
• Required:
  
  Proven ability to manage multiple priorities in a hybrid environment with 20-25% travel;
  Must reside in the assigned territory/metro area
• Required:
  
  Ability to operate as a “team player” in collaborating with multiple sales representatives, sales leadership, and internal colleagues appropriately to reach common goals
• Required:
  
  Must be at least 21 years old with a valid driver’s license and a clean driving record
• Preferred:
  Pharmaceutical industry experience highly preferred
• Preferred:
  Deep understanding of HCP office workflows, prescription flow, and clinic operations; pulmonology experience preferred

• Bachelor’s Degree

• Accountability
• Adaptability
• Business Management
• Collaborative Development
• Communication
• Cost Effectiveness Analysis
• Data Analysis
• Direct Marketing
• Finance
• Health Care Regulation
• Healthcare Reimbursement
• Health Economic Modeling
• Health Economics
• Health Economics Research
• Health Policy Analysis
• Health Technology Assessment (HTA)
• Interpersonal Relationships
• Market Access
• Marketing
• Market Research
• Patient Access
• Pharmaceutical Compliance
• Pricing Processes
• Project Management

• Travel: 20-25% travel
• Valid driver’s license
• Clean driving record