Child Support Specialist Trainee-Human Services-Bureau Child Support Enforcement-Kanawha

Overview

Nature of Work:
In a training capacity, performs entry-level Child Support Enforcement Work. Through formal classroom training and on the job training, job assignments are designed to develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). You will learn in this position with a training period where employees perform beginning level Child Support case work in processing cases through locations, case development, initial notice to non-custodial parents regarding obligation and Child Support Enforcement involvement.

Under close supervision will learn to acquire knowledge and abilities leading to the independent management of a case load in Child Support Enforcement. This position requires monthly evaluation and progress monitoring by supervisory staff. Will learn to acquire the knowledge and abilities to manage a caseload in the area of Child Support Enforcement; become familiar with agency policy and State and Federal Laws.

Will learn to locate parents, assets and sources of income and calculate the Child Support formula. Research legal sources such as statutes, court opinions, rules and regulations, and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies, and case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquiries to include resolution of less complex case issues, compose routine correspondence, and maintains confidentiality of information.

This posting is for a Caseworker. This Position is located in Kanawha County.

• Learn to process cases through locations and case development, including initial notices to non-custodial parents and involvement of Child Support Enforcement.
• Perform beginning level work in responding to customer service inquiries, resolve less complex issues, compose routine correspondence, and maintain confidentiality of information.
• Research legal sources such as statutes, court opinions, rules and regulations; compile case information by reviewing public documents, interviewing customers, and gathering information from other agencies and case files for the BCSE Attorney.
• Learn to locate parents, assets, and sources of income and calculate the Child Support formula.
• Work under supervision to acquire knowledge leading to the independent management of a Child Support caseload.
• Alternate posting number: BCSE
  26069.
• Apply online via the Apply link as posted.

• Training: High school diploma or equivalent.
• AND
  Four (4) years of clerical and/or paraprofessional experience.
• OR
  Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.
• Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.

• Substitution: To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.
• State employment offers a variety of benefits. to visit the Division of Personnel's Benefits Page.