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Mortgage Complaint Escalation Specialist

Job in Charleston, Kanawha County, West Virginia, 25329, USA
Listing for: Carrington
Full Time position
Listed on 2026-03-08
Job specializations:
  • Finance & Banking
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading financial services company is seeking a Mortgage Customer Service Advocate to resolve and respond to escalated customer complaints effectively. The position requires 3-5 years of related experience in a legal customer complaint environment, along with proficiency in residential mortgage servicing. Ideal candidates will possess excellent communication and analytical skills, and the ability to perform under pressure. The role offers competitive pay and various benefits including comprehensive healthcare and a 401(k) match.
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