Aftermarket Product Support Engagement Leader

Job Description Summary

Are you ready to see your future take flight? At GE Aerospace, we are advancing aviation technologies for today and tomorrow. Your work will contribute to the production of advanced jet engines, components, and integrated systems that power commercial and military aircraft. You’ll be part of a team that embraces your drive, your curiosity, and your unique ideas and perspectives. Most importantly, you’ll share in our pride and purpose that affects the lives of millions around the world!

The Aftermarket Product Support Engagement Leader creates and manages agreements with suppliers that provide valuable commitments about aftermarket service levels for both GE Aerospace and its customers. This role is responsible for problem-solving with suppliers on customer issues and improving our suppliers  performance in their direct relationships with airline and lessor customers.

• Engage with suppliers to enhance understanding and accountability for aftermarket product support commitments, such as spares availability, on-time delivery, repair turnaround time, warranty, and reliability.

• Collect and support analysis of supplier data regarding aftermarket support for customers.

• Support airline customer escalations of supplier-related issues.

• Learn about the documents that communicate supplier information and commitments to customers, including how they are created and maintained.

• Work closely with Contract Performance Managers, Delivery Leaders, and Services Sourcing s Commercial Leaders to address delivery constraints and other supplier issues.

• Collaborate with Procurement and Supplier Management colleagues on supplier visits and on-site reviews at suppliers’ facilities - represent the voice of the customer.

• Collaborate with customer service and fleet program management teams when challenges and opportunities involve engagement with a supplier.

• Learn about the process by which GE Aerospace provides assistance to certain suppliers in seeking regulatory approval, including how the decisions are made, how the process is documented, and how the assistance is provided.

• Travel up to 25% required

• Bachelor s degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in procurement, project management, and/or contract negotiation and management)

• A minimum 5 years of experience in procurement, project management, and/or contract negotiation and management

• Experience working collaboratively with diverse teams in a global business environment

• Precise and efficient communication

• Trust- and relationship-building skills and experience

• Comfort acting strategically and communicating clearly in incomplete-information environments

• Ability to manage many different requests and projects in line with agreed time frames, and to communicate proactively and transparently about any changes or barriers to expected outcomes

• Ability to make real-time connections between new information and strategy

• Positive customer-service attitude

• Fluency in multiple languages

• Experience working on business processes or projects related to a significant governmental regulatory framework

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like Health Ahead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.

Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit…