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Customer Service Rep HelpDesk/Support

Tier II Service Desk Specialist — SLA & Customer Care Lead

Job in Charleston, Kanawha County, West Virginia, 25329, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-03-08
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A federal consulting company is looking for a Customer Support Services expert in Charleston, West Virginia. The role involves responding to customer inquiries through various channels, logging cases, and mentoring new specialists. Ideal candidates will have 5-8 years of customer service experience, excellent communication skills, and a strong customer-focused approach. There will be opportunities to suggest workflow improvements and manage escalated issues while ensuring compliance with service agreements.
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