Office Associate

Overview

Office Associate positions perform clerical work, providing support and assistance in the smooth operation of unit and/or program activities. These positions involve performing a variety of clerical tasks, such as providing customer service, managing documents, and contributing to the overall efficiency of the unit or program. These positions may have substantial interactions with the public. Perform related work as required.

Posting Number: BSS
26OP
P016

County of work:
Kanawha

Position Number: 0511T01126

• Maintaining tracking logs/records for numerous reports required to accurately capture data.
• Answer the mainline phones received at the State Office Building, screen calls, forward messages and direct customers to the staff that can assist them.
• Upon request mail, Direct Deposit forms, Lost Check Affidavits, Subsidy Verification Letters and Subsidy Eligibility Verification forms to the requestor.
• Enter a contact into CCWIS when forms are mailed or emailed.
• Upload all received documents for TL and Permanency Support into CCWIS.
• Sort and distribute mail, faxes and electronic correspondence to members of the Transitional Living and Permanency Support
• Assist the Transitional Living Unit with NYTD, including research, emails, phone calls, survey completion and other duties as assigned.
• Assist the Post Legal Guardianship program as requested
• Applicants must possess or have access to reliable transportation. Applicants also must have strong communication skills, both oral and written. Successful completion of a background check is required for employment.

• Education:
  
  High school diploma or the equivalent.
• Experience:
  
  None.

The Bureau for Social Services champions the security, permanence, and welfare of children and vulnerable adults, empowering individuals and strengthening families. Formerly the Bureau for Children and Families, the Bureau for Social Services operates under the West Virginia Department of Human Services, serving children, adolescents, and vulnerable adults facing abuse, neglect, or financial exploitation. Equipped with extensive training to handle delicate situations with compassion and dignity, these workers contribute to the advancement of a vibrant and healthy West Virginia by facilitating access to crucial healthcare, essential social services and benefits, and fostering safe, supportive, and healthy environments.

Through this hard work, at risk populations can begin to thrive within the community.