Office Manager

Position Summary

The Office Manager provides administrative support to the Executive Director and delivers operational support to the West Virginia Chapter. This role coordinates activities, builds relationships across departments, and liaises on administrative matters to ensure efficient office operations. The position is based out of the Charleston, West Virginia office.

• Office Management: Provides general support to visitors, ensures phone coverage for the West Virginia office, and handles customer inquiries and complaints. Maintains a safe and secure working environment. Manages work requests, office supply orders, and relationships with vendors, service providers, and landlords. Leads efforts to identify, analyze, revamp, and implement changes in chapter operations policies and procedures to continuously improve effectiveness and efficiencies;
  
  trains employees and volunteers on chapter operations.
• Office Support: Assists with data entry for West Virginia program rosters into the database. Recruits, supervises, and trains unpaid volunteers working in the office and assists in volunteer training for fundraising events. Distributes the monthly program newsletter, posts volunteer opportunities on appropriate boards, and disseminates interested applications to the appropriate team member. Provides basic onsite IT support to staff as needed.
• Walk and Programs Support: Updates templates with Walk‑specific content for Walk collateral materials, manages large group volunteers for top‑market Walks, drafts eblasts and text messages, designs and orders Walk signs and supplies, coordinates truck rentals and other logistics for Walk season, and provides administrative support for chapter programs (Care and Support) and fundraising (Revenue) initiatives, events, projects, and audits of program data.
• Accounting: Processes mail and revenue for West Virginia in person and serves as a virtual processor for West Virginia mail processing. Ensures that all items are invoices and paid on time.

• Associate’s degree (or equivalent experience) in business administration, data management, or related field preferred.
• 3+ years of administrative experience.

• Strong organizational skills and attention to detail.
• Ability to analyze information and anticipate situations requiring forethought; makes timely and appropriate decisions.
• Works independently and succeeds in a growing, fast‑paced organization with a collaborative teamwork environment; flexibility and adaptability are essential.
• Excellent proofreading skills.
• Communicates effectively with people of diverse backgrounds.
• Excellent telephone and in‑person customer service skills.
• Experience with Canva and/or Adobe Creative preferred.
• Experience with CRM systems such as Convio, Luminate, and/or Personify a plus.
• Works evenings and weekends (as needed).
• Assists at offsite events (as needed).

Office Manager – West Virginia Chapter

Charleston, West Virginia

Based on 24 hours per week (this is a benefit‑eligible position).

Grade 103 (hourly). The Alzheimer’s Association’s good faith expectation for the salary range for this role is between $22.50 to $24.50 per hour.

Executive Director

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer’s and all other dementia by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

The Alzheimer’s Association announced a landmark $100 million investment in research for 2023. This unparalleled commitment illustrates the momentum we are building in dementia research — our investments today will lead to breakthroughs tomorrow.

At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,900 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.

We warmly invite qualified applicants to consider this opportunity to make a…