Client Service Representative

We are a marketing company that performs outsourced sales and marketing, including corporate promotions on behalf of our clients. What this means is, instead of our clients using their own internal marketing or sales force; they outsource to us and actually hire us to do it for them.

We are looking for an excellent Client Service Representative to help employees cultivate their skills and knowledge. You will provide complete training to share your expertise in ways that motivate others.

A Client Rep is a leadership position within our organization as experienced educator. Your abilities to convey a message should only be surpassed by a deep knowledge of your field and the Fortune 100 clients we work with. Organizational skills and a positive attitude are important qualities that you must possess. The goal is to promote efficiency and competitive advantage by developing the skills of personnel.

• Liaison with managers to determine training needs and schedule training sessions
• Design effective training programs
• Conduct seminars, workshops, individual training sessions etc.
• Prepare educational material such as module summaries, videos etc.
• Support and mentor new employees
• Keep attendance and other records
• Manage training budgets
• Conduct evaluations to identify areas of improvement
• Monitor employee performance and response to training

• Proven experience as corporate trainer
• A team mentality
• Understanding of effective teaching methodologies and tools
• Willingness to keep abreast of new techniques in corporate teaching
• Proficient in MS Office
• Effective interpersonal & excellent communication skills
• Organizational and time management abilities
• Critical thinking and decision making
• Results driven attitude with a hunger for success
• Self-confidence, flexibility and sense of humor

All your information will be kept confidential according to EEO guidelines.

Teamwork:
We are a TEAM first and foremost!

• Seeks good communication and cooperation within our organization
• Coordinates all routine aspects of customer orders, requests, and inquiries
• Identifies and uses internal resources as needed to complete tasks
• Supports team goals
• Is receptive/flexible/adaptable to change
• Understands, generally, about competitors and their services