Carolina Custom Air – Residential Plumber

Compensation Details

$25.00 – $40.00 an hour

Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted national service provider for home repairs – namely, plumbing, heating, cooling & electrical services. We call it “bringing helpful to your home” & it is our goal to deliver the same level of service, convenience & quality that you have come to expect from Ace Hardware.

We’re looking for employees that believe in working with integrity, making a difference, showing up with a positive attitude & are committed to providing positive experiences for our customers and teams. Whether you’re an apprentice just starting out, a journeyman or a general manager, we believe our size & growth ambitions will provide you with unique opportunities for advancement. We offer competitive pay & benefits including medical, dental & vision plans, 401(k), incentive opportunities & paid time off.

We want you to succeed and advance — it’s all about continuous improvement & empowering our employees to reach their full potential.

Carolina Custom Air is now a part of the Ace Hardware Family! Our teams are growing, and we have an exciting opportunity for a

• Complete plumbing, drain cleaning and other related in-home service calls.
• Residential hot water heater experience.
• Build and establish customer rapport to ensure we are providing great service.
• Educate and assist customers on their home, finance options, and maintenance plans.
• Provides technical support to customers.
• Understand your sales criteria and hold yourself accountable for exceeding revenue goals.
• Be professional and knowledgeable: keep current on manufacturer’s products concerning installation, operation, maintenance, service, and repair.
• Troubleshoot, diagnose, identify and repair residential plumbing tasks, ranging from faucet repairs, and water heater installations, to repipes with appropriate tools and materials for repair.
• Participate actively in all training exercises, morning meetings and retreats.
• Maintain a clean, organized job site and well‑inventoried truck.
• Provide exceptional customer service. Present yourself as professional and knowledgeable to ensure the satisfaction of our customer base and to win referrals and repeat business.
• Commit to high standards of ethics, honesty, and integrity.

• Minimum 5 years of experience.
• Mechanical Aptitude.
• Valid Driver’s License and Clean MVR.
• High standards for your work. Excellence & integrity matter to you.
• A growth‑mindset and the want to get better every day.
• The ability to hustle & thrive under pressure.
• You are able to be a true team player with a positive attitude at all times.
• You are dependable and consistent in all areas.

• Physical dexterity in limbs and digits to operate hand and power‑driven tools and equipment commonly used in the field.
• Physical ability to lift, carry, push, and/or pull up to 50 pounds on a regular basis, and occasionally up to 100 pounds.
• Ability to continually walk, stand, climb, stoop, bend, kneel, reach in all directions.
• Ability to maintain balance working off the ground using ladders, scaffolds, and/or mechanical lifts.
• Ability to climb stairs and ladders and work in high, precarious places.
• Ability to sit and/or stand for extended periods of time.
• Ability to work outside; exposed to heat and cold.
• Ability to see and read with or without vision aids.
• Ability to hear and speak to exchange information.

We live our values – W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits
* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Inventive/Commission/Bonus opportunities (Based on role / grade…