Program Monitor

Benefits

• Training & development
• Wellness resources

Reports to:

Program Officer

Direct Reports:
None

Shift(s):
Monday - Friday, 4:00 pm - 12:00 am

Under the direction of the Program Officer, the Program Monitor gives oversight to Mission Guests staying in the lodge overnight; monitors the activity of residents ensuring safety, security, and compliance with Mission Policies; maintains accurate and complete records and logs containing pertinent information; ensures that the dorm is maintained in a neat and proper order. Keeps the General Manager informed of operations, personnel, and policy issues at the Mission.

• Monitors the activities of Mission Guests, ensuring safety and compliance with house rules; checks the security of all windows and doors; makes periodic rounds of the entire facility; records any unique situations occurring on assigned shift.
• Distributes laundry soap, towels, linens, and personal hygiene items as needed.
• Opens and closes the Mission doors at designated hours of operation.
• Ensures the General Manager is aware of Mission Guests who did not check into the lodge for the evening.
• Ensures that all lodge areas are in proper order after the daily departure of Mission Guests.

• Conduct guest bag checks upon entry to ensure that weapons, drugs, and drug paraphernalia are not brought into the Mission, maintaining a safe and secure environment for all guests, staff, and visitors.
• Answers telephone and responds to questions regarding Mission operations.
• Responds calmly and professionally to emergencies, initiating appropriate corrective actions in accordance with established policies and procedures.
• Cleans, sweeps, and mops the restroom areas as needed.